Gordon Ogolo

IT support professional with hands-on experience delivering reliable technical support in enterprise environments. Recently completed an IT Support & Systems Administration traineeship at Kenya Animal Genetic Resources Centre (KAGRC), supporting users across accounts, finance, sales, HR, auditing, communication, secretarial, plant, and server room operations. Managed critical server backups for Pastel accounting and ERP systems, automated Windows/Office licensing with PowerShell, resolved multidepartmental network and hardware issues, and maintained ICT inventory and compliance records.

Strong practical foundation in user support, systems troubleshooting, Cisco networking fundamentals, PC hardware assembly & maintenance, and application support. Seeking an IT Support Intern, ICT Support Officer, Systems Administrator, or Graduate Trainee opportunity where I can apply my technical skills to deliver reliable ICT services and contribute to organizational success.

IT Support & Systems Administration Trainee - Kenya Animal Genetic Resources Centre (KAGRC) - Lower Kabete, Nairobi

(2026-05 - 2026-07)

• Provided first-line and escalated ICT support to users across Accounts, Finance offices, Sales, HR, Auditing, Communication, Secretarial offices, Plant operations, and the Server Room, resolving network, printer, and workstation issues to minimize downtime.
• Performed scheduled local data snapshots and remote server backups for corporate Pastel accounting software and core ERP production engines, supporting institutional disaster recovery readiness.
• Managed ERP user provisioning, access rights, and system privileges for staff across multiple departments, ensuring secure identity and access management.
• Automated Windows and Microsoft Office volume licensing using PowerShell (SLMGR), reducing manual activation effort across remote client workstations.
• Performed component-level PC assembly, RAM/storage upgrades, preventative maintenance, and deep internal device cleaning across the computer fleet.
• Executed structural RJ45 Ethernet cable termination and resolved enterprise network and printer connection problems.
• Maintained ICT support logs, backup verification forms, and the enterprise IT hardware inventory tracker for accurate compliance and audit readiness.

IT Support & Front-End Support Intern - Outsourced - Mlolongo, Machakos County, Kenya

(2023-06 - 2023-09)

• Delivered on-site IT support, including preventative maintenance, device deep-cleaning, and component upgrades (RAM replacements) across company workstations.
• Managed physical and digital ICT inventory — tracking hardware assets, logging movements, and keeping equipment status records current.
• Supported application troubleshooting and debugging, performing root-cause analysis to reduce runtime errors and improve system stability.
• Built and maintained responsive front-end interfaces (HTML, CSS, JavaScript) to support internal development and end-user workflows.
• Collaborated with senior engineers during technical sprints to analyse end-user requirements and improve internal technical support processes.

Bachelor of Science - Information Technology - KCA University (2022 - 2026)

Coursework completed - CCNA 200-301 Track - Cisco Networking Academy

KCSE - CHIANDA High School (2021)