Gordon Ouya

I am an accomplished, hardworking and self-driven individual with multiple skills and passionate about finding solutions to customers’ problems. As a reliable, experienced customer service representative, I am seeking to secure a suitable position in a fast-paced environment with a goal to provide exceptional service with every interaction with a customer.

I have experience as a customer service agent where my responsibilities were as follows;

1.Managed large amounts of incoming phone calls.

• Identified and assessed customers’ needs to achieve satisfaction.
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Kept record of customer interactions, processed customer accounts and filed documents
• Followed communication procedures, guidelines and policies
• Built sustainable relationships and trust with customer accounts through open and

I recently acquired a certificate in digital customer service and I have diploma in criminology and security studies