Grace Maina

Office administration assistant where I can utilize my communication, customer service, and organizational skills to ensure smooth office operations and deliver excellent front-office support. To secure a receptionist/office administration role in a reputable organization where I can apply my strong interpersonal skills, professionalism, and attention to detail in managing front desk duties and administrative tasks efficiently. Seeking an opportunity as a receptionist or office assistant in a dynamic organization where I can contribute to effective office coordination, provide excellent customer service, and support administrative functions.

To work as a receptionist or office administration assistant in a professional environment where I can use my skills in communication, organization, and multitasking to support daily office operations and enhance client satisfaction.

Receptionist - Lymack Suites and Gardens

• Managed front desk operations, ensuring seamless check-ins and check-outs
• Coordinated reservations, handled guest inquiries, and provided exceptional customer service

Front Office Intern - Longonot Place Serviced Apartments - Nairobi

(2025-03 - 2025-06)

• Managed front desk operations, including check-ins, check-outs, and guest inquiries
• Coordinated reservations and ensured seamless daily operations
• Developed strong communication and customer service skills

Front Office Intern - Norfolk Towers Serviced Apartments - Nairobi

(2024-12 - 2025-03)

• Provided exceptional guest service, handling inquiries and resolving issues
• Demonstrated ability to work under pressure, maintaining a calm and professional demeanor

Receptionist - Marrkson suites Hurlingham

• Coordinating with housekeeping for room readiness
• Communicating with maintenance for room repairs/issues
• Managing guest mail, messages, and deliveries
• Keeping front desk area clean, organized, and presentable
• Updating and maintaining reservation records
• Upselling rooms or hotel services when possible
• Ensuring security procedures are followed at the front desk
• Handling early check-ins and late check-outs
• Managing guest luggage storage requests
• Providing directions and local area information to guests
• Preparing daily reports (occupancy, arrivals, departures)

Salon Assistant & Online Promotions - Summer Salon

(2024 - 2024)

• Assisted with daily salon operations, ensuring a welcoming environment for clients
• Successfully promoted salon services online, increasing engagement and bookings
• Developed strong communication and interpersonal skills

Promotions Assistant - Sparkleiz Spa & Beauty Salon and Barbershop

(2024 - 2024)

• Distributed flyers and promoted services to customers, increasing brand awareness
• Demonstrated ability to work independently and as part of a team

Waitress - Lesan caterers

• Arranging tea, coffee, water, snacks, cups, and utensils neatly
• Ensuring all service items are clean, well-arranged, and presentable
• Serving refreshments (tea, coffee, water, snacks) during meetings and official gatherings
• Replenishing drinks and snacks during breaks or when needed
• Serving quietly and professionally without interrupting meetings
• Clearing used cups, plates, and trays discreetly during and after meetings
• Maintaining cleanliness and hygiene in the meeting/service area

Certificate - Front Office Operations - Boma International Hospitality College

Certificate - Catering - International Youth Fellowship (IYF) (2023)