Grace Wanjiru

Dedicated, results-driven, and customer-focused professional with over 4+ years of experience in customer service and telesales. Skilled in delivering exceptional customer experiences, resolving inquiries efficiently, and building strong client relationships. Demonstrated ability to work in fast-paced environments while maintaining high standards of professionalism and service delivery.

Seeking a Customer Support or Customer Experience role where strong communication, problem-solving, and organizational skills can contribute to organizational success.

Customer Service Representative - M-Gas Limited

(2022-09)

• Handle a high volume of inbound calls and emails, contributing to improved service efficiency.
• Promote company services and products, contributing to customer base growth.
• Coordinate communication across departments to ensure timely service delivery.
• Implement process improvements that reduced response time and enhanced customer satisfaction.
• Maintain accurate customer records using CRM systems for reporting and performance tracking.

Telesales Executive - M-Gas Limited

(2022-01 - 2023-06)

• Responded promptly to customer inquiries and resolved issues effectively, improving customer satisfaction levels.
• Successfully onboarded over 1,000 customers, significantly increasing sales volume.
• Processed customer orders and applications accurately and efficiently.
• Prepared and submitted daily reports on product usage and customer credit performance.

Certificate - Data Analysis & Strategy - Udemy Academy (2025-05 - 2025-11)

Certificate - Leadership and Hospitality - Kairo College (2021-03 - 2021-10)

Certificate - Computer Applications - Neema Institute of Science and Technology (2018-01 - 2019-04)

Kenya Certificate of Secondary Education (K.C.S.E.) - Nyakiambi Girls Secondary School (2009-02 - 2012-10)

Kenya Certificate of Primary Education (K.C.P.E.) - Nyadundo Primary School (2001-02 - 2008-11)