Hadji Ochunyi
Customer Service Representative
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About
Confident and successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customers requests and meeting needs.
Furthers success by streamlining internal systems and facilitating sales techniques.
Detail-orientated at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to growth and improvements.
Trustworthy and dedicated to work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Experience
Branch sales manager at African Birds
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maximised branch revenue by optimising operations.
- Shaped business strategy with compelling vision and data analysis.
- Liaised with Sales Hub to clear queries and complete all tasks assigned to branch daily.
- Attended to trade counter customers during high-traffic service hours to avoid service delays.
- Kept organisation in compliance with regulations and internal requirements.
- Designed sales and service strategies to improve revenue and retention.
Education
JUNE 2022
GCSE O LEVEL SECONDARY, KISUMU SENIOR ACADEMY
GPA: 3.2
JUNE 2019
LOWER SECONDARY, KISUMU SENIOR ACADEMY
GPA: 2.8
