Hafswa Mohamed

My focus in any organization is to be part of the brand, promote the brand and grow with the brand. Seeking a position where I can fully utilize my business, Information

Technology to develop my career by being exposed to different projects as well as continued professional training and education.

Industrial attachment: Kenya Ports Authority

Position : IT support engineer

Duties

 Ensure that all of the computer systems were set up and working properly.

 Troubleshoot on all hardware and software to resolve all issues and maintain all network connections.

 Settings up the peripherals such as printers, scanners and photocopiers to work on the network.

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Coordinate with staff to install and configure all desktop and laptop computers

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Identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.

 Repairing and upgrading equipment and peripherals.

 Install and configure all client software and hardware on windows servers and train all users to use all network programs appropriately and provide back up support.

Techbiz limited(1 year 3 months)

Position : IT support engineer

Duties

 Interacting with complex ERP system and providing technical support to the staff and the users.

 Provide functional and technical support to ensure performance, operation and stability of database systems.

 Respond to database related queries and issues in a timely fashion.

 Working closely with company developers to help in fixing systems bugs to ensure all systems are working perfectly to satisfy clients and users needs.

 Provide detailed test plan in order to support functional testing

 Prepare documentations of all database procedures and guidelines.

 Monitor database activities on daily basis to ensure the reliability and security of databases.

 Assist in optimizing database for operational and performance efficiency.

 Writing disaster recovery plans.

 Providing user training and support feedback.

Jan 2017 to 2021: Jomo Kenyatta University of Agriculture and Technology Mombasa

Campus

Acquired Bachelor of Business and Information Technology