Hamza Alarakia
IT SYSTEMS & HOSPITALITY TECHNOLOGY SPECIALIST
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About
Hands-on IT systems and hospitality technology professional with 15+ years of practical experience supporting business technology environments. Experienced in hotel and hospitality systems, POS/PMS, ERP, networking, hardware and software support, system implementation, site assessments, troubleshooting, user onboarding and training. Current experience includes RanceLab 9 / Fusion ERP implementation and support, while earlier hospitality work included eZee POS and PMS environments.
Strong practical problem-solving, client communication and operational support skills, with a focus on keeping business systems reliable and usable.
Experience
Sales & Business Development Manager – Kenya - PAB Merchants Limited
(2024-09)
- Support implementation and configuration of RanceLab 9 / Fusion ERP solutions in hospitality and retail environments.
- Carry out site assessments, data gathering, system setup, user onboarding and operational training.
- Troubleshoot POS, PMS, Windows, network, printer and peripheral issues during and after deployments.
- Support payment and eTIMS-related system configurations and assist clients with operational issues.
- Maintain practical technical documentation covering system configuration, devices, IP addresses, printers and users.
- Work directly with clients to understand operational requirements, explain systems and support adoption.
- Perform cold calls and on-premise visits for sales.
Senior Technician & Support Executive - Hakimi Infotech Systems Limited - Mombasa
(2021-09 - 2024-06)
- Provided remote and on-site technical support to clients, including fault finding, resolution and follow-up.
- Participated in project implementations covering site surveys, data gathering, data hardening, client onboarding, training and implementation.
- Installed and maintained hardware, software and network-related systems at client sites.
IT Manager (Part Time) - Bhagwanji Foods Ltd. - Nairobi
(2020-07 - 2021-08)
- Provided in-house computer and network solutions and day-to-day IT support.
- Handled technical queries and practical IT requirements within the business.
- Supported customer relations and business-facing technology activities.
- Performed counter sales.
Senior Technician - HiFin Technosys Ltd. - Mombasa
(2011-03 - 2012-12)
- Installed, serviced and maintained software and hardware at hotels and other establishments across Kenya.
- Conducted off-site network installations and technical support.
- Worked with eZee POS and Hotel Management System environments in hospitality establishments.
IT Administrator - Coral Property Consultants Ltd. - Mombasa
(2010-07 - 2011-02)
- Handled in-house IT-related queries and day-to-day technical requirements.
Technician - Computer Planet Ltd. - Mombasa
(2006-10 - 2009-11)
- Serviced and maintained IT hardware and software and carried out site-based installations.
- Handled sales of computers and peripherals.
Junior Technician - Talkworld Network Services - Mombasa
(2005-05 - 2006-08)
- Provided computer hardware service and maintenance, including network and software installations.
Education
A+ & N+ Course - A.I.T. Mombasa (2009 - 2009)
Secondary School Education - Darul Ulum Secondary School, Mombasa (2003 - 2004)
K.C.P.E. System - Alibhai Panju Primary, Mombasa (1994 - 2001)
