Happiness Ombego

Executive Virtual Assistant supporting entrepreneurs and professionals with administrative management, operations, and workflow automation. I streamline systems, manage tasks, and implement digital solutions, including chatbots, SOPs, and SEO, to improve efficiency and business performance. Tech-savvy, proactive, detail-oriented, and committed to delivering reliable, high-quality remote support. I don't just manage tasks-I create systems that improve efficiency and support business growth.

Executive Virtual Assistant at Doctor-Flow Family Medicine (2026-01 – 2026-04)

• Managed inbox communications and scheduling, ensuring timely responses and well-structured calendars
• Developed and implemented workflow automations to reduce manual tasks and improve operational efficiency
• Set up and integrated a chatbot on the clinic website to improve patient communication and response time
• Created and implemented Standard Operating Procedures (SOPs) to streamline processes and maintain consistency
• Generated and deployed QR codes to improve access to services, information, and patient engagement
• Supported SEO optimization efforts to improve online visibility and digital presence
• Maintained accurate records, handled data entry, and ensured organized documentation systems
• Maintained confidentiality and handled sensitive healthcare information with professionalism

Executive Administrator at President/CEO (2026-01 – 2026-04)

• Build and manage boards on Monday.com to track projects, tasks, deadlines, and priorities
• Assign, monitor, and regularly update tasks on Monday.com to ensure visibility and accountability
• Manage executive email inboxes, including sorting, prioritization, and timely responses
• Oversee calendar management, scheduling meetings, and coordinating availability across stakeholders
• Coordinate virtual meetings, prepare agendas, and ensure follow-ups on action items
• Support smooth day-to-day operations through proactive organization and consistent communication

Administrative Support at Grace Helping Hands (2025-09 – 2025-12)

• Ensured efficient daily office operations by delivering administrative support and completing tasks promptly
• Managed a variety of tasks, including emails, data entry, and document organization, utilizing Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
• Coordinated schedules by arranging meetings, managing calendars, and organizing appointments
• Compiled reports, updated records, and maintained both digital and physical filing systems with precision
• Assisted team members through correspondence, follow-ups, and overall office coordination
• Managed sensitive information with professionalism, discretion, and meticulous attention to detail

Executive Virtual Assistant at CEO Smartpave (2024-06 – 2025-08)

• Managed the CEO's calendar and inbox, ensuring timely responses, prioritized scheduling, and efficient coordination of daily activities
• Scheduled and organized meetings, appointments, and virtual engagements with internal and external stakeholders
• Prepared professional correspondence, reports, and meeting minutes while maintaining confidentiality and accuracy
• Monitored tasks, deadlines, and follow-ups to support effective decision-making and smooth workflow for executive operations
• Assisted in managing the CEO's Facebook presence by handling posts, updates, and communication to enhance brand visibility and engagement
• Strengthened executive communication flow and improved scheduling efficiency by ensuring proactive calendar management and clear follow-up on key action items

Personal Assistant at Private Employer (2021-05 – 2024-05)

• Coordinated and managed the employer's daily schedule, including appointments and errands
• Oversaw budgeting, monitored expenses, and managed household purchases with precision
• Assisted in event planning and key activities, ensuring everything was prepared on time
• Made informed decisions on the employer's behalf, upholding trust and confidentiality
• Streamlined communication and ensured efficient operations within a dynamic home environment

Certification in Virtual Assistant – ALX Africa

Email Marketing – HubSpot Academy

Certification in AI Career Essentials (AICE) – ALX Africa