Haruna Wesonga
Accounts Collection Manager (ACM)
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About
A highly motivated and detail-oriented professional with strong communication and interpersonal skills. Committed to continuous learning and development, with a proven ability to adapt to new environments and responsibilities. Dedicated to maintaining compliance with health, safety, and environmental regulations. A collaborative team player who thrives in dynamic work environments and values both receiving and providing direction as necessary to meet organizational goals.
Experience
Accounts Collection Manager (ACM) - BLUERIBBONS HOLDINGS
(2024-11 - 2026-02)
Portfolio: Stanbic Bank, Sidian Bank, Bank of Africa, Faulu Bank, Letshego Africa, Ukulima Sacco, Winas Sacco, Chloride Exide, Bamburi Cement and Ability Therapy Place
- Manage a debt recovery portfolio, applying strategic follow-ups to ensure timely repayments.
- Contact debtors via WhatsApp, email, phone calls, and field visits to recover outstanding balances.
- Perform skip tracing to obtain alternative contact details for hard-to-reach clients and identify their workplaces for potential visits.
- Provide payment advice, resolve disputes, and consistently meet or exceed the company's performance targets and expectations.
Account Collection Manager (ACM) - Gilchery Debt Recovery
(2023-02 - 2023-05)
Portfolio: ABSA and Timiza
- Collected debts for ABSA Bank and Timiza, meeting monthly targets.
- Engaged debtors via WhatsApp, email, and calls to recover payments.
- Arranged field visits and merged debtor records for follow-up.
- Negotiated payment plans while ensuring client compliance.
Account Collection Manager (ACM) - Finley International Limited
(2022-07 - 2023-02)
Portfolio: KCB-MK, Becalob, Equity, M-Shwari Customer Service
- Successfully met and exceeded loan collection targets set by KCB M-Pesa and Equity Bank as a third-party agent.
- Provided effective solutions to client issues, ensuring customer satisfaction and timely loan repayments.
- Advised M-Shwari customers on loan eligibility, application processes, and responsible borrowing practices.
- Built strong relationships with clients, promoting trust and improving loan recovery rates.
- Demonstrated excellent problem-solving and communication skills in handling a high volume of client inquiries and disputes.
Education
Certificate - Computer Studies (Microsoft Office Specialist (MOS)) - Paris College (2020 - 2021)
Kenya Certificate of Secondary Education (KCSE) - St. Peters Musikoma Secondary School (2016 - 2019)
Kenya Certificate of Primary Education (KCPE) - Bungoma Muslim Primary School (2008 - 2015)
