Hesborn Gwaro

I am an enthusiastic, efficient Customer Care Professional with 3+ years’ experience both in call center and face to face customer service. Through the period, I have never lost the fact that employee satisfaction is key to high level of standard of service a customer is offered by an organization. Driven by metrics, stats and quality of service, I am adept with servicing 80+ calls and assigned tasks, resolving issues and queries quickly and efficiently on a daily basis with Swahili and English as the dominant fluent languages Through consistency I have helped streamline processes using my acquired skills to improve customer satisfaction whilst achieving set organization’s goals and this all evident from career experience, training and educational background I possess.

I am an enthusiastic, efficient Customer Care Professional with 3+ years’ experience both in call center and face to face customer service. Through the period, I have never lost the fact that employee satisfaction is key to high level of standard of service a customer is offered by an organization. Driven by metrics, stats and quality of service, I am adept with servicing 80+ calls and assigned tasks, resolving issues and queries quickly and efficiently on a daily basis with Swahili and English as the dominant fluent languages Through consistency I have helped streamline processes using my acquired skills to improve customer satisfaction whilst achieving set organization’s goals and this all evident from career experience, training and educational background I possess.

University of Nairobi, Kenya

Second Class Honors in Bachelor of Commerce 

2010 - 2014