Hilda Mwashumbe

IT Support and Computer Science professional with a proven track record in providing end-user technical support, system maintenance, and helpdesk operations within a corporate environment. Skilled in installing, configuring, monitoring, and troubleshooting workstations, operating systems, applications, laptops, and printers while ensuring reliable and secure IT services. Expertise in Microsoft 365 support, first-line issue resolution, and IT process documentation, with a strong focus on improving operational efficiency and user productivity.

Experienced in maintaining IT assets, supporting internal customers, resolving technical challenges, and collaborating with cross-functional teams to meet organizational needs. A strong communicator with a customer-focused approach, recognized for delivering dependable technical solutions, maintaining high service standards, and supporting business continuity through effective and responsive IT support.

IT Support - Tsavo City Limited - Thindigua, Kiambu

(2023-01 - 2024-10)

• Improved system reliability and end-user productivity by installing, configuring, monitoring, and supporting workstations, operating systems, applications, laptops, and printers.
• Increased helpdesk efficiency and reduced issue resolution time by developing and implementing comprehensive IT Helpdesk documentation and procedures.
• Enhanced user satisfaction and operational continuity by providing timely first-line technical support to internal customers through the IT Helpdesk.
• Contributed to successful delivery of IT initiatives by supporting additional projects and executing assigned duties in alignment with management objectives.
• Reduced device downtime and extended equipment lifespan by performing routine maintenance and effective troubleshooting of company devices.
• Strengthened overall IT operations by proactively supporting daily technical needs and ensuring consistent availability of IT services across the organization.

Store Department Volunteer - Thomas Barnados

(2023-02 - 2023-02)

• Improved inventory organization and accessibility by accurately arranging and categorizing store items.
• Enhanced efficiency in inventory distribution by supporting timely and orderly issuance of items as required.
• Strengthened stock control processes by assisting in tracking, counting, and updating inventory records.
• Supported smooth store operations by collaborating with team members to manage daily inventory-related tasks.
• Contributed to accountability and loss prevention by maintaining orderly storage and handling of inventory.
• Promoted operational effectiveness by ensuring the store environment remained organized and functional at all times.

Bachelor of Science - Computer Science - Egerton University (2017-09 - 2022-12)

Kenya Certificate of Secondary Education - The Kenya High School (2013-01 - 2016-12)