Ian Maina

I have a solid foundation in customer service and have diverse experience in various roles. I am confident that my unique background will allow me to excel in this role and provide exceptional service to your clients.

My professional journey has equipped me with valuable skills and experience.

As a Customer Service Representative at d.light for the past three years, I have consistently resolved complex technical issues with products, assisted in product sales, and managed debt collection. My role also involved serving as a social media agent and conducting surveys, which enhanced my communication skills and ability to engage with customers effectively.

My experience as a casino dealer at Pink Apple Casino required high attention to detail and adaptability to handle various gaming situations. I conducted games, managed cash wagers, and inspected gaming equipment while promptly notifying supervisors of any irregularities, demonstrating my commitment to maintaining standards even in high-pressure environments.

Throughout my career, I have developed strong interpersonal skills and the ability to communicate effectively with diverse individuals. In my current role, I manage multiple responsibilities simultaneously, from resolving technical issues to conducting surveys. This experience has honed my multitasking abilities and problem-solving skills, preparing me to handle complex situations efficiently.

I would welcome the opportunity to discuss my diverse experiences and skills. Please feel free to contact me to arrange an interview.

I have 3 years plus of working experience as a customer service agent.

My highest level of education is a diploma in tourism management.