Ian Pasiany
Customer Service Agent with Airport Operations expertise
Nairobi, Nairobi AreaMember since October 25, 2025
High integrityGoal orientedOrganizedAble to work under minimum supervisionAbility to work under pressureTeam playerExcellent interpersonal and communication skillsExcellent customer care skills
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About
To work with an organization that provides professional challenges, encourages advancement and creating opportunities for goal realization's seek a relevant and challenging position in an enabling environment to make my contribution according to full personal ability and a career growth skills acquisition.
Experience
Customer Service - Swiss Port Kenya - Nairobi, Kenya
(2021-01 - 2024-02)
- Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes.
- Passenger check-in including the movement of checked baggage.
- Provide airline information to passengers as required.
- Greet passengers as they enter the terminal and provide direction to the airline ticked counters.
- Assist in passengers boarding.
- Assist in preparation and completion of all paperwork associated with the aircraft movement.
- Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.
- Marshal in/out aircrafts.
- Required to complete all computer-based training and on job training within the 60 day timeframe upon hire.
- Required to do monthly computer-based training.
Education
Diploma - Airport Operations - Nairobi Aviation College (2018 - 2019)
Diploma - Business Information Technology - Mount Kenya University (2014 - 2017)
Kenya Certificate of Secondary Education - Kahuho Uhuru High School (2010 - 2013)
Kenya Certificate of Primary Education - Whitestar Academy (2002 - 2009)
