Ignatius Ambunya

Sales and client relationship professional with banking experience across client acquisition, onboarding, and product cross-selling. Skilled at growing customer portfolios, building long-term trust with clients, and promoting financial products through direct engagement. Strong track record of accuracy, compliance, and customer service in fast-paced, target-driven environments — with a natural affinity for identifying client needs and positioning the right products to meet them.

Sales Officer - Postbank

(2025-02)

• Prospected and acquired new retail and SME clients through direct outreach, referrals, and branch walk-ins, growing the customer base for savings, loan, and deposit products.
• Guided prospective clients through onboarding — account opening, KYC/documentation verification, and product education — ensuring a smooth, compliant experience.
• Built and maintained long-term client relationships, proactively identifying needs and cross-selling relevant products and services.
• Served as primary point of contact for client queries, resolving issues promptly to strengthen trust and retention.
• Conducted regular client follow-ups and account reviews to identify upselling opportunities.
• Maintained accurate client records in the CRM, tracking onboarding status, interactions, and account activity.

Teller - Spire Bank

(2023-02 - 2025-01)

• Processed daily cash transactions — deposits, withdrawals, transfers, and bill payments — accurately and efficiently, maintaining strict cash handling and reconciliation standards.
• Delivered prompt, professional customer service at the counter, resolving account queries and directing clients to relevant products and services.
• Verified customer identity and transaction documentation in line with KYC and anti-fraud compliance procedures.
• Balanced cash drawer daily and reported discrepancies promptly to uphold accuracy and accountability.
• Cross-sold bank products — savings accounts, loans, digital banking services — during customer interactions to support branch sales targets.
• Maintained confidentiality and safeguarded sensitive customer and financial information at all times.

Diploma - Business Management - University of Eldoret (2015-01 - 2017-11)