Imelda Kavoi

I am an individual with over 5 years experience in lead generation, ensuring customer satisfaction, customer retention and maintaining strong relationships with external stakeholders, key clients and corporate clients.

Let's Transform Ideas into Impactful Results Together! I’m Passionate in fueling growth & sparking success. Over the years, I've mastered the art of turning leads into loyal customers, campaigns into cash cows, driving revenue and fostering lasting connections.

I’m a Firm believer that every company, organization or business needs to ensure and maintain customer satisfaction for them to maintain and grow their businesses. From brainstorm to bottom line, I'm your go-to guru for crafting captivating strategies that captivate audiences and crush quotas.

I walk the customer success journey with my clients right from customer onboarding, solution implementation, customer satisfaction and service renewal/product reorder. I have deepened client partnerships and ensured maximized satisfaction. This has yielded referrals for the companies I’ve worked with and grew revenue by huge percentages.

Let's synergize our efforts to cultivate meaningful relationships and propel your business to new heights! Below are some of my achievements i have made in my years of experience;

• Business Development - Collaborated with stakeholders to create upsell and cross-sell strategies that helped achieve sales targets & generate an additional 50% in monthly recurring revenue in FY21/22. Coordinated marketing projects building brand strength which led to increase in sales pipe generation. 
• Client Management and customer Success - Collaborated with cross-functional teams in offering personalized support to customers and delivered a sub-12-hour issue resolution, boosting customer satisfaction to 95%+. 
• Research Methodologies & System Improvement - Designed and streamlined research projects increasing research quality to 70%. Improved research methodologies in information gathering helping achieve a 75% response rate .