Ken Mwendwa
Customer Service, Customer Success Manager
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About
As a Customer Service Representative at AfricaSokoni Ltd, an online marketplace that connects buyers and sellers across Africa. I handle inbound and outbound calls, emails, and chats from customers, providing them with information, assistance, and solutions regarding their orders, payments, deliveries, and complaints. I also use my writing skills to create and update content for the company's website, blog, and social media platforms, as well as to draft and send newsletters and promotional materials to customers.
Through these roles, I have developed and demonstrated my abilities in business development, communication, and customer satisfaction
Experience
As a Customer Service Representative at AfricaSokoni Ltd, an online marketplace that connects buyers and sellers across Africa. I handle inbound and outbound calls, emails, and chats from customers, providing them with information, assistance, and solutions regarding their orders, payments, deliveries, and complaints. I also use my writing skills to create and update content for the company's website, blog, and social media platforms, as well as to draft and send newsletters and promotional materials to customers.
Through these roles, I have developed and demonstrated my abilities in business development, communication, and customer satisfaction.
Education
I hold a Kenya Certificate of Secondary Education from Matinyani Boys Secondary School and a Certificate in Music Studies from Sonata School of Music. While my formal education is not directly related to customer service, my extensive experience in client success, sales, and communication makes me highly qualified for this role.
