Innocense Ndungo
Customer Experience Specialist
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About
I am passionate CX leader whose purpose is to champion customer led strategies throughout the customer's journey.
I offer over ten (10) years of valuable experience in Service Excellence Management, Contact Centre Operations, Quality Assurance, Business Process improvement, Branch Operations, Project Management, Change Management, Planning and Budgeting and leadership.
Experience
I offer over ten (10) years of valuable experience in Service Excellence Management, Contact Centre Operations, Quality Assurance, Business Process improvement, Branch Operations, Project Management, Change Management, Planning and Budgeting and leadership.
Education
Customer Experience Specialist - CX University
MBA - USIU
