Quality Analyst/Customer service representative
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I am a dedicated customer service professional with a passion for providing exceptional support and ensuring a positive experience for every customer. Throughout my career, I've had the privilege of working in customer-facing roles, where I honed my ability to empathize, communicate, and resolve issues promptly.
What excites me most about customer service is the opportunity to interact with diverse individuals every day and make a positive impact on their experience with the company. I enjoy going above and beyond to exceed customer expectations and turn challenging situations into opportunities for growth.
I am eager to join a customer-centric organization, where I can utilize my skills and enthusiasm to contribute to the success of the team and create memorable experiences for valued customers.
November 2020-To date:Samasource Kenya
Role: Agent/Quality Analyst.
November 2019-October 2020: Azen Services, under Colgate Categories
3rd February 2020-14th February 2020:Sama Source Digital Basics
Reward: Certificate In Artificial Intelligence
Modules:AI, Web research,Work Readiness,Fire Training.
January 2018-May 2018:Jekan Computer College
Modules:Computer Packages.
2014-2017: Langata Barracks Secondary School
Reward:Certificate of Secondary Education.
2006-2013: M. O. C Primary School
Reward:Certificate of Primary Education.
