Isaac Njoroge

IT Support & Systems Administrator with 4+ years of combined experience in desktop support, network operations, and media systems management. Currently leading IT desk operations at Anglican Church of Kenya (ACK), handling workstation deployment, network maintenance, user support (Tier 1 & 2), and system configuration. Recently completed industrial attachment at Embu Level 5 Hospital, gaining hands-on experience in MIS support, hardware troubleshooting, printer maintenance, and secure handling of sensitive data in a clinical environment.

Proven ability to manage multiple priorities, document issues manually, and follow data protection regulations. Seeking to transition into roles requiring system analysis, configuration management, network security, and compliance with classified/unclassified IT systems.

IT Support & Systems Administrator (IT Desk) - Anglican Church of Kenya (ACK) - Othaya

(2020-01)

• Provide Tier 1 and Tier 2 technical support for 50+ users (staff, clergy, volunteers), resolving hardware, software, and network issues with documented escalation procedures.
• Manage network operations: configure static IPs, resolve IP conflicts, crimp RJ45 cables and assist with basic switch/router oversight.
• Perform full workstation deployment lifecycle – from assembly and OS installation (Windows, MS Office, SQL Server, antivirus, MIS clients) to user handover and documentation.
• Maintain printers (USB/network): clear jams, replace toner/drums, clean printheads, install network printers, troubleshoot common errors.
• Oversee CCTV installation, cable management, and preventive hardware maintenance (RAM, HDD/SSD, PSU, thermal paste, fans).
• Implement basic information security best practices – enforce access controls, ensure antivirus updates, respect data confidentiality, and assist in informal system audits.
• Support audio-visual systems (ProPresenter, Easy Worship, live sound mixing) as secondary duty, ensuring seamless service flow – demonstrating adaptability across IT and media.

Industrial Attachment – ICT Department - Embu Level 5 Hospital - Embu

(2026-01 - 2026-04)

• Provided on-site technical support (Tier 1/2) to nurses, doctors, and administrative staff, resolving 20+ tickets weekly using a manual logbook and priority matrix (clinical urgency first).
• Assisted in MIS support – understood error messages, synchronisation concepts, and connectivity issues; helped users resume work quickly.
• Performed computer assembly/disassembly, preventive cleaning, OS installation (Windows), software configuration, and workstation deployment.
• Configured network printers and resolved printing errors across multiple wards.
• Applied professional ethics & compliance – strictly followed the Data Protection Act (2019), never accessed patient data without authorisation, and maintained confidentiality of all sensitive information.
• Documented every request, solution, and follow-up action, enabling knowledge transfer and audit readiness.

Kenya Certificate of Secondary Education (KCSE) - Njiiri (2022)

Kenya Certificate of Primary Education - Vidhu Ramji Primary School (2018)