Ivy Chilloh

Highly motivated Leasing and Administration Manager with a background in Journalism and Mass Communication and progressive experience in administration, customer service, marketing, and leasing. Experienced in managing leasing operations, customer relationships, lease agreements, and business partners while ensuring smooth and efficient operations. Skilled in administration, communication, content creation, brand management, and digital marketing across platforms including LinkedIn, Facebook, Instagram, TikTok, Youtube and X.

A versatile professional with strong organizational, communication, and relationship-management skills, able to thrive in fast-paced and results-driven environments.

Leasing & Administration Manager - Moja EV Kenya Limited - Kenya

(2024-11)

• Manage the leasing of vehicles, including the preparation of contracts, renewals, terminations, deposits, and compliance.
• Manage client relationships and resolve any leasing-related issues while ensuring adherence to company policies and procedures.
• Coordinate the administration of the business, including all departments, to ensure the efficient running of the business.
• Supervise all documentation, reporting, and record-keeping for the leasing business, drivers, and partners.
• Assist with the repossession of vehicles, including damage assessment and follow-up.
• Work with senior management to improve the leasing business and provide a positive experience for our clients.
• Overseeing daily office operations, administrative systems, staff coordination, documentation, resources, and processes to ensure an efficient and well-organized workplace.

Marketing & Administration Executive - Moja EV Kenya Limited - Kenya

(2024-04 - 2024-10)

• Executed integrated marketing and digital marketing strategies to increase brand awareness, customer engagement, and business growth.
• Managed the company's social media presence across Facebook, Instagram, TikTok, LinkedIn, X, and YouTube, creating content, videos, and campaigns tailored to each platform and target audience.
• Developed and implemented content calendars and digital campaigns, identifying the right content, platform, and timing to maximise reach and engagement.
• Created engaging marketing materials, videos, promotional content, and brand communications while maintaining a consistent brand image across digital channels.
• Managed showroom operations and customer experience, ensuring smooth daily operations and a professional, welcoming environment for clients.
• Handled client inquiries, customer relationships, and after-sales support, providing product information and solutions to enhance customer satisfaction.
• Oversaw key administrative functions, including office coordination, record management, reporting, correspondence, and operational support.
• Supported management in identifying market opportunities, analysing customer and market trends, and developing strategies to support business growth.
• Coordinated marketing activations, events, and promotional activities to strengthen brand visibility and customer engagement.

Customer Champion Representative / Marketing Executive - Moja EV Kenya Limited - Kenya

(2024-01 - 2024-03)

• Served as the first point of contact for clients and visitors, managing reception, appointments, inquiries, and customer communication.
• Delivered excellent customer service, resolving inquiries and ensuring a positive customer experience.
• Supported day-to-day administration, documentation, coordination, and communication across departments.
• Supported marketing activities, customer engagement, content creation, and brand promotion.

Customer Support Executive / Marketing - Kestel Tours & Travel - Kenya

(2022-07 - 2023-12)

• Delivered end-to-end customer support, handling travel inquiries, bookings, ticketing, complaints, schedule changes, and visa-related requirements.
• Managed customer communication through calls and emails, ensuring timely follow-up and a high-quality customer experience.
• Coordinated reservations and monitored pending bookings and visa applications to ensure timely action and client updates.
• Supported marketing and business promotion through customer engagement, service promotion, and brand visibility initiatives.
• Provided accurate information on travel services, requirements, and available packages to support customer decisions and sales.
• I advise customers on the best flights to use and most affordable depending on client's requests (especially to Canada, Toronto).

Entertainment newswriter - Radio Africa group - Kenya

(2022-01 - 2022-06)

Intern from January 2022 - March 2022

• Covered entertainment news for publication.
• Looked for exclusive stories, and reported on trending news
• Wrote and pitched timely entertainment stories and evergreen content.
• Updated existing articles for voice, accuracy, and SEO best practices.
• Covered award shows, breaking news and other live entertainment events as needed.
• Was an enthusiastic member of the team, continuously gave fresh ideas and pitches.
• Formed a relationship with celebrities and also the entertainment companies.
• I wrote, edited and submitted stories to the Mpasho and classic 105 website.
• Breaking down the most relevant information and stories.

Sea Food Sales and Marketer - Serena Hotel - Kenya

(2019-09 - 2021-12)

Volunteer on weekends

• Assisted in Maximizing hotel's revenue by developing strategies and business plans to increase revenue.
• Assisted in maintaining and developing business with new and existing customer.
• Made effort to retain account and improve customer service, prospect, and develop new customers.
• Assisted in developing and implementing strategies.
• Identified commercial opportunities.
• FMCG manufacturing.

TV Host - KIPS College - Kenya

(2019-12 - 2021-08)

• Gathered news items and anchored news.
• Edited raw news reports and produced TV programs.
• Hosted TV shows and conducted on air interviews.
• Wrote scripts and produced programs.

Diploma - Journalism and Mass Communication - KIPS college (2019-09 - 2021-09)

Diploma - Public Relations - KIPS college (2019-09 - 2019-12)

Certificate - Computer packages - Kiwan computer college (2019-05 - 2019-07)

Kenya Certificate of Secondary Education - General Studies - Sinyolo Girls (2014-01 - 2017-12)