Paul Githenya

Skilled operations and audit professional with over 10 years of cross-sector experience in team leadership, inventory control, compliance, and customer service. Known for streamlining branch operations, conducting internal audits, and leading marketing and service teams to deliver results. Brings a hands-on approach to problem-solving, strong attention to detail, and a consistent focus on performance improvement.

Branch Manager & Internal Auditor at Kikuyu Pipes (2024-07 – Present)

• Manage all aspects of branch operations including sales, staffing, and inventory.
• Conduct daily internal audits and stock reconciliations to minimize losses.
• Sourcing potential sales routes all over Kenya.
• Support operations and system checks at different branches.
• Lead procurement coordination and ensure accurate order processing.
• Monitor financial transactions and deliver monthly management reports.
• Foster strong client and supplier relationships to maintain competitive advantage.
• Train and mentor new staff and junior supervisors for seamless branch functions.

General Manager at Black Market Records (2020-09 – Present)

• Provide strategic leadership in overseeing music production, merchandise branding, and digital marketing initiatives.
• Supervise staff across creative, technical, and administrative departments, ensuring targets and deadlines are met.
• Conduct internal reviews and financial audits to align with company growth targets.
• Drive artist relations, media exposure, and performance scheduling to expand market reach.
• Implement operational improvements and develop new revenue channels.

Local Area Developer at Tuborg Danish Brewing Company (2019-08 – 2019-12)

• Promoted Tuborg products in designated regions through direct marketing.
• Ensured visibility, conducted outlet audits, and maintained cooler standards.
• Handled customer feedback and negotiated outlet pricing.
• Coordinated local marketing campaigns and distributor relationships.

Head of Customer Care & Quality Assurance at Africa Institute of Certified Studies (2019-01 – 2019-07)

• Supervised customer service teams and managed student support systems across multiple branches.
• Designed and implemented feedback loops for continuous improvement.
• Conducted internal service audits and delivered compliance reports.
• Oversaw quality assurance staff and led all departmental meetings.
• Mentored junior officers, facilitated team trainings, and improved service KPIs.

Senior Manager/ Supervisor at Manga Corner Hotel (2018-05 – 2019-12)

• Directed a diverse team of service, kitchen, and bar staff to deliver excellent customer service.
• Set performance targets and ensured full compliance with safety, hygiene, and licensing laws.
• Handled conflict resolution, disciplinary actions, and daily cash management.
• Managed stock levels, supplier orders, and financial reconciliation.
• Played a key role in boosting profitability and streamlining operational workflows.

Marketing Executive at Standard Group Media (2017-03 – 2018-03)

• Increased advertising revenue and reduced debt by 70% through targeted follow-up and relationship management.
• Managed a portfolio of corporate, government, and NGO clients.
• Developed and presented integrated media campaigns.
• Conducted competitor analysis to inform pricing and promotions.
• Provided leadership to junior marketers on monthly team projects.

Bachelor in Business Information Technology – St Paul’s University (2014)

Diploma in Business Information System – Alphax College (2008)