Ivy Mugure

HIPAA-Certified Medical Virtual Assistant with hands-on experience in EMR/EHR data entry, insurance verification, medical billing support, appointment scheduling, and telehealth coordination. Skilled at managing confidential patient records and communications with a high level of accuracy while working independently in remote, distributed teams.

Background in medical equipment servicing adds a strong technical foundation for troubleshooting clinical systems. Seeking a remote Medical VA, Virtual Assistant, or Patient Support role with a U.S. or UK healthcare practice.

Healthcare Assistant (Freelance) at Kidz Enterprise (2026-01 – Present)

• Support healthcare administrative workflows for clinic clients while maintaining strict HIPAA confidentiality standards.
• Enter and maintain accurate patient demographic and insurance information within EMR systems.
• Organize and maintain HIPAA-compliant patient documentation for audit-ready recordkeeping.

Medical Virtual Assistant (Trainee) at Kryptonite Academy (2025-09 – 2025-12)

• Verified insurance eligibility and coverage status prior to documentation and claim preparation.
• Prepared medical claims and supported billing documentation review for accuracy and compliance.
• Scheduled patient appointments and reminders within the EMR system while avoiding double-booking conflicts.

Medical Engineering (Trainee) at Clinical Placement (2024-01 – 2024-04)

• Installed and maintained ICU monitors, dialysis units, oxygen plants, and autoclaves.
• Diagnosed and repaired imaging, maternity, and sterilization equipment.
• Assisted with single-phase and three-phase electrical installations for clinical equipment.

Diploma in Medical Engineering – Technical University of Mombasa (2021-09 – 2024-04)

Certificate in Medical Virtual Assistance – Kryptonite Academy (2025-09 – 2025-12)