Ivyn Keya

Dedicated and performance-driven Business Management professional with solid experience in administration, procurement, supervision, and stock management. Proven ability to oversee daily operations, supervise staff, manage inventory levels, coordinate supplier procurement processes, and maintain accurate records and documentation. Demonstrates strong organizational, leadership, and problem-solving skills with a commitment to efficiency, cost control, and operational excellence, with additional experience in petty cash management, invoice verification, receipt issuance, and basic financial record keeping, and the ability to take on managerial responsibilities effectively.

ADMINISTRATION, SALES AND PROCUREMENT SUPPORT OFFICER at MAZURI SKINCARE AND HAIRCARE (2025-05 – 2025-12)

• Coordinated closely with the stores department to monitor stock levels and
• Prevent stock-outs of fast-moving products.
• Prepared and submitted stock replenishment requests based on sales trends and demand forecasting.
• Verified product deliveries against invoices and purchase orders to ensure accuracy and quality compliance.
• Maintained accurate sales and inventory records to support stock reconciliation and reporting.
• Liaised with suppliers to follow up on orders and ensure timely delivery of products.
• Assisted in stock-taking exercises and inventory audits to ensure proper accountability.
• Monitored product movement and provided data to support procurement planning.
• Ensured proper product storage and shelf organization in line with company standards.
• Identified slow-moving and fast-moving items to support informed purchasing decisions.
• Supported implementation of efficient stock control procedures to minimize losses and expiries.
• Managed office documentation, filing systems, and record keeping to ensure accurate and organized information flow.
• Prepared daily, weekly, and monthly sales and stock reports for management review.
• Handled incoming calls, emails, and customer inquiries professionally and efficiently.
• Coordinated internal communication between sales, stores, and management departments.
• Maintained proper documentation of invoices, delivery notes, and payment records.
• Updated and maintained the company website with current product information, pricing, promotions, and content to ensure accurate public communication.
• Monitored office supplies and initiated replenishment requests to ensure smooth operations.
• Supported data entry and updating of company records in digital systems.
• Ensured compliance with company policies and maintained confidentiality of sensitive information.
• Updated product information, prices, and promotions online.
• Planned and launched product discounts and special offers to boost online sales and attract customers.
• Tracked online sales and social media performance to improve results.
• Ran online ads to attract more customers and increase sales.
• Built strong relationships with online customers to encourage repeat purchases
• Monitored customer feedback to identify areas for product improvement and enhance customer satisfaction.
• Liaised with the production team to ensure products were available for online sales.

FINANCIAL ADVISOR at ICEA LION GROUP (2024-11 – 2025-05)

• Provided professional financial advisory services on life insurance, education plans, pension schemes, investment products and wealth management solutions.
• Developed and maintained strong client relationships to ensure customer retention.
• Ensured high customer retention through excellent after-sales service and relationship management.
• Cross-sold and up-sold additional financial products to existing clients.
• Prepared and presented financial proposals tailored to client goals.
• Assisted clients with policy documentation, onboarding, and follow-ups.
• Conducted detailed financial needs analysis to assess clients’ income, expenses, risk exposure and long-term financial goals.
• Developed customized financial plans aligned to clients’ short-term and long-term objectives.
• Ensured compliance with company policies and industry regulations.

BUSINESS ADMINISTRATION AND MANAGEMENT INTERN at LEWAK GENERAL SUPPLIES LTD (2023-08 – 2023-12)

• Assisted with daily office and warehouse tasks to ensure smooth operations.
• Maintained records of stock, farm supplies, and animal feeds.
• Communicated with suppliers and customers regarding deliveries, and coordinated delivery updates with management and accounts.
• Supported procurement activities, including purchase orders, supplier follow-ups, price comparisons, and supporting negotiation processes.
• Inspected and recorded incoming goods, including farm inputs and animal feeds.
• Assisted in managing and organizing stock of animal feeds for sale, ensuring accurate inventory records.
• Handled petty cash, ensuring accurate daily recording and accountability.
• Responsible for opening and closing the store, ensuring security and proper store operations.
• Maintained updated company records and databases for easy access.
• Supported farm and warehouse teams with administrative and operational tasks.
• Supervised casual workers during daily tasks such as deliveries and general cleaning, ensuring work quality and managing their payments.

BUSINESS ADMINISTRATION AND MANAGEMENT INTERN at NGORONGO TEA FACTORY, KENYA (2022-08 – 2022-12)

• Supported daily administrative operations to ensure smooth office functioning.
• Assisted in records management, filing, and maintaining accurate documentation systems.
• Coordinated communication between departments and responded to client inquiries professionally.
• Assisted in procurement processes, including supplier follow-ups, purchase documentation, tracking deliveries, and preparing purchase requisitions.
• Participated in supplier sourcing, price comparison, and supported negotiation of pricing and delivery terms to ensure cost-effective purchasing.
• Prepared and processed purchase orders in line with company procedures.
• Received, inspected, and verified incoming goods against delivery notes and purchase orders.
• Issued stock to departments and maintained accurate bin cards and stock registers.
• Supported sales and marketing teams with administrative and logistical tasks.
• Monitored inventory records and updated stock movement reports.
• Assisted in supervising casual and general workers to ensure tasks were completed efficiently and according to company standards.
• Assisted in maintaining petty cash records and reconciling expenditures under supervision.
• Maintained updated company records and databases for efficient information access.
• Demonstrated strong organizational, communication, leadership, and problem-solving skills.

Diploma in Business Management – Kiambu Institute of Science and Technology – Kenya ( currently the Kiambu National Polytechnic) (2021 – 2024)

Kenya Certificate of Secondary Education – The Nativity of Our Lady Mutoma Girls' - Kenya (2016 – 2020)

Kenya Certificate of Primary Education – Butere Primary School - Kenya (2008 – 2015)