Jackie Njoki

A highly motivated, confident, and self-driven professional with a solid background in Administrative Support and Customer Service. Proven ability to handle sensitive information with discretion and maintain professionalism under all circumstances. Adept at ensuring smooth operations in organizations by effectively applying both customer service and administrative expertise to achieve organizational goals and objectives.

Seeking a dynamic role that leverages my skills to maximize organizational efficiency and success.

Cashier & Sales Assistant - Woolworths Stores

(2019-04)

• Efficiently manage point-of-sale (P.O.S) transactions, ensuring accurate sales and customer data handling.
• Assist in pricing, receiving, and organizing new stock to meet demand.
• Reconcile internal stock movement reports to ensure inventory accuracy.
• Actively participate in seasonal product launches and promotional activities.
• Safeguard merchandise to prevent shrinkage and ensure asset protection.
• Lead annual stock take, ensuring precise stock management.
• Provide exceptional customer service, meeting and exceeding sales KPIs.

Sales Executive - UNAITAS Bank

(2018-05 - 2019-02)

• Recruited new clients, expanding the customer base through targeted strategies.
• Managed company sales strategies, consistently meeting or exceeding KPIs.
• Identified prospects and cultivated leads, growing customer engagement and sales.
• Prepared detailed sales reports and client proposals, maintaining a strong client relationship.
• Served as a consultant for clients, providing tailored solutions for their banking needs.

Back Office Clerk - Quick Mart Limited

(2017-11 - 2018-03)

• Managed purchasing and supplies to ensure the seamless operation of business functions.
• Maintained accurate filing, inventory, and database systems for better data management.
• Generated invoices, credit notes, and processed transactions related to stock movement.
• Supported the issuance of customer loyalty cards and handled customer inquiries.
• Contributed to stock management by compiling and analysing reports for inventory updates.

Accounts Assistant - Sustainable Management Services

(2017-01 - 2017-11)

• Maintained accurate accounting records, filing copies of documents and reports.
• Conducted bank reconciliations, comparing statements to the general ledger for accuracy.
• Updated accounting databases by entering data in a timely and accurate manner.
• Assisted in preparing financial entries and conducted data analysis to recommend financial actions.
• Supported accounting functions by ensuring compliance with organizational policies.

Accounts Assistant - Githumu Mission Hospital

(2016-05 - 2016-12)

• Managed the recording of income and performed monthly cash and bank reconciliations.
• Assisted in the preparation of financial statements, budgets, and quarterly financial reports.
• Ensured proper filing of invoices and accounting documents for easy retrieval and audit purposes.
• Managed cash and petty cash books, ensuring reimbursements and payments were processed promptly.
• Participated in the preparation of cash flow forecasts and other financial documentation.

Bachelor of Science - Agricultural Economics - Jomo Kenyatta University (2012-01 - 2015-12)

Certificate - Statistical Packages for Social Sciences - Jomo Kenyatta University (2015-01 - 2015-12)

Certified Public Accountants (CPA) - Section 4 - Accounting - Strathmore University (2011-01 - 2012-12)

Kenya Certificate of Secondary Education (KCSE) - Karima Girls School (2007-01 - 2010-12)