Jackline Mbithe
Guest Experience Lead-
Hire this person
Send a job offer directly to this candidate
About
Guest relation professional with over 6 years of progressive experience in the hospitality industry-Charchoma Restaurant. Proven track record in managing customer journey, improving guest satisfaction and training service teams on delivering high quality experiences. Strong background in handling customer interactions, resolving complaints, and building customer loyalty. Holds a Bachelor of Commerce (Finance) with a solid understanding of business performance and customer behavior.
Experience
Charchoma Restaurant 2019-
GUEST RELATION LEAD 2024-
Team training on customer journey and experience
Manage and enhance the overall customer journey
Handle customer feedback and complaints
Build and maintain relationship with customers
Support coordination between service team
Identify service gaps and implement improvement
Coordination of events and reservations
EVENTS COORDINATION 2023-2024
Events budget presentation
Event planning and execution
Main point of contact for the client
Internal coordination
Supervising event setup and execution
Timely service and time management
Gathering feedback from clients
Ensuring guest satisfaction through out
CASHIER 2019-2023
Processing all customer payments correct use of the Pos systems
Issuing accurate receipts
Reconciliation of all payments methods
Cash handling and banking
Education
2016-2023
Technical University of Mombasa
Bachelor of Commerce-Finance
