Abdalla Omar
Hospitality & Training Professional | Guest Experience | Operations
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About
Customer-focused hospitality professional with 6+ years across hotel front office and QSR training environments. Proven ability to elevate guest satisfaction, onboard staff, and uphold brand standards in fast-paced settings.
Experience
Guest Experience Leader - Flamingo Beach Resorts & Spa
(2018-01 - 2018-08)
- Delivered exceptional guest experiences at a resort property, overseeing service touchpoints and issue resolution
Front Office - Sai Rock Beach Hotel & Spa
(2018-09 - 2019-11)
- Managed guest check-in/check-out processes, reservations, and front desk operations for a busy beach resort
- Resolved guest complaints promptly, maintaining high satisfaction scores and repeat-visit rates
- Coordinated with housekeeping and F&B teams to ensure seamless guest experiences
Crew Trainer - McDonald's Saudi Arabia
(2019-12)
- Train and certify new crew members on operational standards, food safety, and customer service protocols
- Coach team performance on the floor, driving consistency in service quality and station efficiency
- Support management in onboarding workflows, reducing ramp-up time for new hires
Education
Hospitality - CAP Youth and Empowerment College (2017-01 - 2017-12)
Kenya Certificate of Secondary School - Kilifi Township Secondary School (2013-01 - 2016-12)
Kenya Certificate of Primary School - Imara Primary School (2005-01 - 2012-12)
