IT Support Specialist and System Admin
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I am a passionate IT support professional who takes user issues keenly and help to resolve them for them to proceed with their work efficiently and effectively.
I also identify where the issues are arising from and conduct trainings and develop tutorials to help in solving recurring issues
Offered IT Support to Over 3000 users and 200 Branches Remotely Using Any Desk and Team Viewer App.
-Ensure Network Connectivity at the Call Center (200 Agents) and All Branches.
-Monitor and Resolve Issues on the Helpdesk System Created by Users.
I did my IT at Makerere University and also did short courses on Coursera offered by Google in IT Related Courses
