Jackson Okayo

I have experience in logistics coordination, fleet management, credit control, and retail operations. Proven track record in organizing driver schedules, monitoring vehicle tracking systems, coordinating deliveries, and managing accounts receivable. Skilled in Microsoft Office, data analysis, and record reconciliation, with strong organizational and communication abilities.

Known for reliability, accuracy, and effective collaboration across purchasing, sales, and stores departments to keep operations running smoothly.

Tracking Officer at Kibos Sugar & Allied Industries Ltd (2022-10 – 2023-10)

• Coordinated and managed weekly driver schedules, assigning routes and responsibilities to optimize fleet utilization and minimize downtime.
• Monitored fuel allocation and consumption for all assigned vehicles, implementing checks that improved accountability and reduced misuse.
• Oversaw real-time vehicle tracking using GPS systems, enabling quick response to route deviations, breakdowns, and delivery delays.
• Liaised between the purchasing, sales, and stores departments to ensure timely collection and delivery of raw materials and finished goods.
• Verified the quantity and quality of delivered goods against purchase orders in collaboration with the stores team.
• Processed allowances and payments for highway drivers and turn boys, ensuring timely disbursement and accurate records.
• Managed courier deliveries for documents and parcels, maintaining logs for traceability and security.
• Handled communication on behalf of the Transport Manager, responding to emails, calls, and internal requests professionally and promptly.

Territory Retention Executive at D-Light Kenya (2020-01 – 2021-12)

• Monitored customer accounts to identify overdue payments and analyzed historical data to assess risk and payment patterns.
• Conducted regular follow-ups with delinquent customers through calls and field visits, negotiating payment plans to recover outstanding debts.
• Resolved billing and credit disputes by working directly with customers and escalating complex cases to management.
• Maintained accurate records of all collection activities and produced weekly reports on accounts receivable status for management review.
• Ensured collections remained in line with set monthly targets through consistent engagement and customer relationship management.
• Escalated cases of faulty or stolen solar units promptly, helping reduce company losses and improve customer satisfaction.

Shop Assistant / Mpesa Agent at Ceabud Engineering Ltd (2020-01 – 2021-12)

Supported daily retail and mobile money operations for a busy outlet serving walk-in customers.

• Provided M-Pesa services including deposits, withdrawals, and balance inquiries, ensuring fast and accurate transactions.
• Managed outlet cash and e-floats daily, achieving 100% reconciliation accuracy at close of business.
• Recorded daily sales into the system and reconciled cash, sales, and stock to identify discrepancies.
• Assisted in stock management by monitoring inventory levels, conducting regular stock checks, and recommending restocking based on demand.
• Delivered excellent customer service, handling inquiries and resolving issues to maintain customer loyalty.
• Supported the outlet manager with administrative tasks and implemented procedures to minimize stock loss.

Uganda Advance Certificate Education in A Level – Busoga College Mwiri (2015 – 2016)

Uganda Certificate of Education – Busoga College Mwiri (2011 – 2014)

Kenya Certificate of Primary Education – M.M Shah Primary School (2003 – 2010)