Jacob Okumu

BUSINESS DEVELOPMENT OFFICER

Talent

NairobiMember since June 1, 2026

BUSINESS DEVELOPMENT OFFICERExcellent communication and customer relationship skillsTeam player with outstanding interpersonal skillsExcellent organization and problem-solving skillsProficiency in computer skillsMS wordEXELInterpersonal relationship with colleagues and clientsPersonal Communication skillsCustomer RelationshipCSR skillsSocial Media Marketing

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About

Identified and acquired new business opportunities for Bulk SMS, USSD, and digital communication solutions across fintech, logistics, and enterprise sectors. Managed client relationships and sales pipeline, ensuring timely follow-ups, proposal submissions, and deal progression through CRM systems. Conducted product presentations and solution demonstrations to prospective clients, highlighting communication automation and customer engagement solutions.

Experience

BUSINESS DEVELOPMENT OFFICER - ROAMTECH SOLUTIONS LIMITED

(2026-02)

Identified and acquired new business opportunities for Bulk SMS, USSD, and digital communication solutions across fintech, logistics, and enterprise sectors.
Managed client relationships and sales pipeline, ensuring timely follow-ups, proposal submissions, and deal progression through CRM systems.
Conducted product presentations and solution demonstrations to prospective clients, highlighting communication automation and customer engagement solutions.
Collaborated with technical and operations teams to support API integrations, onboarding, and successful deployment of client communication platforms.
Developed strategic sales and market expansion initiatives through lead generation, networking, referrals, and targeted outreach campaigns.

BUSINESS DEVELOPMENT EXECUTIVE {BD} - ONFON MEDIA GROUP

(2024 - 2026)

Generated and converted new business leads for Bulk SMS, WhatsApp API, and digital communication solutions across multiple industries.
Built and maintained strong client relationships through consistent engagement, account management, and customer support coordination.
Prepared and presented tailored business proposals and product demonstrations to prospective enterprise and SME clients.
Managed sales pipeline and deal progression using CRM tools, ensuring timely follow-ups and accurate sales forecasting.
Collaborated with marketing and technical teams to support campaign execution, client onboarding, and communication platform integrations.

SALES EXECUTIVE - ONFON MEDIA GROUP

(2023-04 - 2024-02)

Give loans to bar owners and keep up-to-date records on borrowing
Create concreate client relationships for business growth
Appropriate communication and liaison with all departments in actualization of business opportunities
Maintain and develop relationships with potential leads and clients.
Monitor existing client needs and opportunities to appropriately cross-sell products
Prepare and submit weekly, monthly, quarterly reports

SALES ASSOCIATE - ARGON LIQUID TELECOM / POA INTERNET

(2020 - 2021)

Selling home internet in homes of low income and informal community.
Providing timely updates on clients' feedback and other sales activities.
Executing all sales activities in the geographical regions provided.
Building, managing and maintaining strong position customer relationship.
Escalate customer quarries and issues and any other problem in regard to Poa internet services.

DEBT COLLECTION OFFICER - KEYSIAN AUCTIONEERS

(2023 - 2023)

Locate and contact debtors to inquire of their payment status.
Plan course of action to recover outstanding payments.
Keep track of assigned accounts to identify outstanding debts.
Negotiate payoff deadlines or payments plan.
Handle questions and complaints.
Investigate and handle discrepancies

SALES REPRESENTATIVE - KOKO NETWORKS

(2020 - 2020)

Demonstrate benefits of Koko cooker and pitch it to potential clients
Achieve daily, weekly and monthly targets for koko cooker sales
Use Koko sales tools to record customer details and report daily sales activities
Act as brand ambassador during field activities
Build manage and maintain strong position customer relationship
Escalate customer queries/ issues to management

Intern - HOMABAY TEACHING AND REFFERAL HOSPITAL

(2017 - 2018)

Maintain stock supplies and inventories and consistent
Updating list of inventories purchased against issued Out.
Liaise with the finance and procurement departments for fast supplies, delivery purchase and payment.
Ensure work orders are correct and fully completed and all stock system are controlled, discrepancies addressed and resolved.
Produce weekly reports to ensure that key critical Areas of stock system are controlled.
Monitoring stock by setting the critical stock levels to ensure proper stock management.
Verifying the quantity and quality of goods and materials and ensuring receipt and issue accompanying documents.

STORE MANAGER - GRACEY HOTELS

(2014 - 2015)

Receive and forward all goods and deliveries in and out of the hotel to various departmental points/storage areas.
Responsible to verify all goods arrived as per the agreed purchase delivery note and agreed quantity has been received.
Responsible for performing inventory audits to determine inventory levels and needs and also carrying out physical stock audits on regular basis.
Keep inventory stock records as well as Compiling records of expenditure.
Verifying supplies and goods received are listed on requisitions/orders and invoices.
Follow food safety and handling policies and procedures across all food related areas.
Produce weekly and monthly reports to ensure key critical areas of stock system are controlled discrepancies addressed and resolved.