Patrick Kirima

Results-oriented professional with over 3+ years of experience in Finance, Accounts, Customer Service, Banking, Sales and Marketing. Skilled in managing financial operations, building client relationships and driving business growth through strategic sales and marketing initiatives. Adapt at problem-solving, delivering exceptional customer experiences and contributing to organizational success in fast-paced environments.

BUSINESS DEVELOPMENT OFFICER at 4Matic Valves & Automation Africa (2026-05 – Present)

• Identified and pursued new business opportunities to expand the company's customer base and increase sales of valves and automation solutions.
• Built and maintained strong relationships with existing clients, prospective customers, and key industry stakeholders.
• Prepared sales quotations, responded to customer inquiries, and followed up on leads to convert prospects into customers.
• Conducted market research to identify customer needs, monitor competitor activities, and explore new market opportunities.
• Developed and implemented sales strategies to achieve business development targets and increase company revenue.
• Coordinated with technical and operations teams to recommend suitable products, prepare client proposals, and ensure customer satisfaction.

ACCOUNTS CASHIER at Paragon Property Valuers & Consultants (2024-09 – 2025-02)

• Managed daily cash, cheque and electronic transactions with high accuracy.
• Processed customer payments and issued receipts using accounting systems.
• Performed daily cash reconciliation and resolved discrepancies promptly.
• Recorded financial transactions and maintained up-to-date accounting records.
• Prepared bank deposits and supported routine banking activities.
• Delivered professional customer service by handling billing and payment inquiries.

CUSTOMER CARE at Rafiki Microfinance Bank (2024-06 – 2024-09)

• Responded to customer inquiries on accounts, transactions and banking services.
• Assisted clients with account opening, updates and general account management.
• Educated customers on banking products, including loans, savings and digital banking platforms.
• Supported customers in using online and mobile banking services.
• Verified customer information and ensured compliance with banking regulations and security standards.
• Maintained accurate records of customer interactions and service requests.
• Promoted bank products and services to meet customer needs and drive sales.

BUSINESS DEVELOPMENT OFFICER at Skymark Ltd (2022-05 – 2022-09)

• Identified and pursued new business opportunities to increase revenue.
• Built and maintained strong client relationships to enhance customer retention.
• Conducted market research to identify trends and develop effective sales strategies.
• Generated leads, followed up on prospects and converted them into loyal customers.
• Promoted company products and services to meet client needs and achieve sales targets.
• Prepared regular sales reports and forecasts for management review.

BACHELOR OF COMMERCE (FINANCE) in Finance – KCA UNIVERSITY (2020-09 – 2025-11)