James Ithili
RETAIL SPECIALIST /OPERATIONS MANAGER
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About
As a meticulous and goal driven Business Administration professional seeking an opportunity to grow in my career, I am writing to apply for the above position. I am confident that my education background, experience and dedication for delivering on the job present me as the most suitable candidate for this position.
Some of the positions I have held have equipped me with skills in; financial management, brand management, sales management, and customer service, sales and people management, operations and business development. As the Brand Manager (General Manager) at Deacons East Africa some of the brands are like F&F from UK, BABYSHOP from UAE, BOSSINI from HONGKONG, ADIDAS from USA and 4U2 a local owned brand. Some of my duties were to provide transactional support to the CEO in formulating business plans, development of marketing game plans and supports these initiatives with appropriate inventory plans, executing brand pricing strategies and liaising with the finance team and CEO in requisite demand planning across all products.
Accustomed to success and getting things done, I enjoy challenges and have a strong work ethic which enables me to achieve my objectives. Some of my achievements include; successfully negotiated and secured a franchise (F&F brand) from Tesco –UK and achieved break-even point for the F&F Brand in one year. Most importantly, your organization offers tremendous growth opportunities and avenues to acquire knowledge that I seek to excel in my chosen career.
Experience
- Leadership and management: Strong leader/manager of personnel with good interpersonal skills and experience managing small and large departments. I am good at problem solving issue amongst employees and also have the ability to understand how daily operations shape results and goals
- Operations Management: Experienced in improving and setting up operational system processes and best practices within the organization to guarantee the organization’s well-being and ensuring the smooth running of the day-to-day operations this involved
- Business Administration: Experienced in supporting, maintaining and growing business contacts through conducting convincing presentations, calling and making frequent visits to clients to maintain relationships and marketing our services to prospective clients
- Negotiating skills: Excellent negotiation skills with an ability to bargain with suppliers on the best terms of services and in the long run improving cost saving.
- Relationship Management: Ability to establish and grow strong relationships/partnerships with current and potential clients. I have successfully Built, maintained and grew relationships with the customers and Attending to customer complaints to ensure customer satisfaction.
- Human Capital Management: Proficient and knowledgeable in managing employees through ensuring they comply to the policies of the organization and conducting performance evaluations of direct reports and verifying that other supervisors also perform evaluations of their staff in a timely manner according to established procedures
- Brand Management: Experienced in monitoring of brand marketing activities including media schedules and managing variances and supporting the management of brand budgets through monitoring and advising on expenses