James Omwoyo

Customer-focused professional with over 3 years of experience in customer service, relationship management, sales, and client support. Skilled in handling customer inquiries, resolving complaints, CRM management, lead follow-up, and building long-term client relationships. Passionate about delivering exceptional customer experiences in a fast-paced environment.

Relationship Manager - Fusion Estates Africa

(2025-05)

• Build and maintain strong relationships with clients.
• Respond to customer inquiries via calls, WhatsApp, and email.
• Guide customers through property purchase processes.
• Follow up leads and maintain accurate CRM records.
• Resolve client concerns while ensuring high customer satisfaction.

Sales representative - Finsco Africa Ltd

(2023-02 - 2025-05)

• Coordinated construction projects and client communication.
• Prepared project updates and handled customer feedback.
• Worked with multiple teams to ensure timely service delivery.
• Maintained project documentation and reports.

Data Analyst Intern - Kiambu County Government

(2023-01 - 2023-01)

• Collected, verified, and organized operational data.
• Prepared reports and maintained accurate records.

Diploma - Civil Engineering - Kiambu National Polytechnic (2021 - 2022)