James Otete
Customer Service Agent/assistant Supervisor
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About
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Experience
I have been a customer care agent in the debt collection sector since Jan 2020 and an assistant supervisor at d.light solar company since Jan 2021.
Education
-St Paul’s University, 2018 – 2019
Diploma in Business Information Technology, 2018
Certificate in Business Information Technology
-Hospital Hill High School, 2011 – 2014 KCSE
