Jane Kim
Waiter,housekeeper,store keeper, front office
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About
Am a skilled person in hotel management,a person who you can rely on.
Experience
Manage daily operations, ensuring exceptional service standards and guest satisfaction in a 150-room luxury hotel.Oversee and lead a team of 120+ staff across departments including front desk, housekeeping, food and beverage, and guest relations.Ensure compliance with health, safety, and sanitation regulations.Handle budgeting, forecasting, and financial planning to optimize profitability and control costs.Work closely with marketing and sales teams to promote the hotel, increase occupancy rates, and manage guest loyalty programs.Oversee guest feedback management, promptly addressing and resolving any complaints to maintain high customer satisfaction ratings.
Education
2022 to Aug 2024-Technical University of Mombasa pursuing diploma in Hotel Management
2018-2021-Mulango Girls High School
2010-2017-Victory Junior Mombasa Academy
