Janet Muhia

A skilled Cybersecurity Professional with proven experience in presales, solution deployment and technical support across East Africa. I have a strong background in project planning, client training and aligning cybersecurity solutions with business needs. Experienced in maintaining complex implementations and nurturing technical relationships. Skilled in vulnerability management, patch management, and endpoint protection, with a strong focus on risk management and innovation.

Cybersecurity Lead at Spartec Consortium – Africa (SCA) Limited (2023-11 – Present)

• Leading and mentoring a team of cybersecurity engineers, strategically aligning their technical skills to effectively manage pre-sales and post-sales engagements, oversee project delivery, and ensure high performance.
• Conducted impactful security awareness training improving clients' cybersecurity posture and reducing risk exposure.
• Managed the deployment and configuration of Vulnerability Management, Patching Automation, Network Detection and Response systems, for various organizations.
• Led incident response efforts, including breach analysis, mitigation and recovery.
• Provided technical presales support by delivering product demonstrations and proof of concepts tailored to client needs.
• Created detailed proposals and documentation for cybersecurity solutions facilitating clear communication with stakeholders.
• Management of helpdesk ticketing system ensuring timely response and resolution of client support cases.
• Implemented security solutions in client environments ensuring seamless integration.
• Conducted impactful training to clients on how to fully utilize the deployed security solutions and ensuring effective knowledge transfers.
• Assisted clients in identifying vulnerabilities and improving overall systems security.
• Coordinated with internal teams to ensure timely resolution of client support cases.

Presales Engineer at Techmax Solutions Limited (2022-02 – 2023-10)

• Collaborated with cross-functional teams to align technical solutions with client needs, contributing to improved deal closure rates.
• Designed and delivered tailored product demonstrations, enhancing client engagement and satisfaction through customized technical showcases.
• Led Proof of Concept (PoC) initiatives, effectively demonstrating solution capabilities and influencing client decision-making.
• Executed complex cybersecurity projects, ensuring 90% on-time delivery while adhering to technical specifications and client expectations.
• Created and presented detailed technical solutions to clients, translating complex cybersecurity concepts into actionable insights and driving adoption.
• Supported post-sales implementation processes, achieving seamless project handovers and a high on-time delivery success rate.
• Provided ongoing technical support to clients post-implementation, contributing to high levels of client satisfaction and retention.
• Conducted technical training for sales representatives, enhancing their ability to articulate solution value and engage effectively with technical stakeholders.

Bachelor of Science in Computer Science – Jomo Kenyatta University of Agriculture and Technology