Jaz Achieng

Passionate and detail-oriented housekeeping professional with years of extensive experience in the hospitality industry, including international exposure in Guernsey. Proven ability to maintain exceptional cleanliness standards and deliver outstanding guest experiences in diverse environments. Skilled in time management, team collaboration, and upholding health and safety protocols to ensure guest satisfaction and operational excellence.

Seeking an opportunity to make a difference in the housekeeping department of your hotel and contribute to the overall success of the Organization.

Housekeeper at Tawi Lodge, Amboseli (2024-07 – Present)

• Ensured all rooms are cared for and inspected according to standards
• Improved and set-up room excellent rooming standards
• Protected equipment and made sure there are no inadequacies
• Established a Team spirit thus ensuring productivity
• Dealt with reasonable complaints/requests with professionalism and patience
• Checked stocking levels of all consumables and replace when appropriate
• Adhered strictly to rules regarding health and safety and be aware of any company-related practices

Guest Room Attendant at Duke of Normadie Hotel (2022-01 – 2022-09)

• Cleaned Guest room bathrooms, including sinks, toilets, showers, vanity area, mirrors and floors. Cleaned guest room bathrooms, including sinks, toilets, showers, vanity areas, mirrors, and floors, ensuring a spotless and hygienic environment.
• Dusted and cleaned furniture such as televisions, dressers, chairs, headboards, air conditioning units, vanity areas, phones, mirrors, walls, ceiling lamps, and picture frames.
• Performed deep cleaning tasks, including washing walls, ceilings, woodwork, windows, door panels, and sills.
• Replenished bathroom essentials, including toilet paper, tissues, soap, and shampoo, to maintain guest comfort.
• Conducted thorough inspections to ensure all room amenities were functioning properly, including televisions, lights, telephones, drapes, and luggage racks.
• Vacuumed carpets, cleaned windows, and ensured overall room cleanliness and presentation.
• Made beds daily with fresh linens, maintaining a high standard of appearance.
• Ensured cleaning carts were fully stocked with necessary supplies and ready for efficient operations.
• Restocked and replenished guest room items such as toiletries, towels, and stationery to enhance guest satisfaction.
• Reported maintenance issues and damages promptly to the appropriate departments for immediate resolution.
• Responded courteously to guest requests and inquiries, delivering excellent customer service and fostering a welcoming atmosphere.
• Followed strict safety and security protocols, including the correct handling of cleaning chemicals and securing guest rooms.
• Assisted with additional housekeeping tasks, such as laundry services, as directed by supervisors.

Assistant Housekeeper at Great Rift Valley Lodge & Golf Resort Naivasha (2011-12 – 2022-01)

• Reduced customer complaints by 20% through escalated grievance resolution procedure.
• Supervised line workers ensuring compliance with established company standards.
• Trained cleaners in proper chemical usage, safety and use of all paid equipment.
• Ensured efficient and effective productivity of subordinates.
• Maintained departmental rules and procedures.
• Advised Housekeeping on the maintenance of areas in need of repair.
• Enforced key control procedures

Supervisor at Parapet Cleaning Company (2010-01 – 2011-12)

• Pioneered the opening and setting of standards and leading the team in operations.
• Developed and implemented systems to manage quality services.
• Conducted training classes regarding safety, security, department procedures and service guidelines.
• Scheduled and delegated staff's work adhering to productivity standards.
• Established and maintained cost control system.

Housekeeping Supervisor at Nyali Children Hospital Mombasa (2009-02 – 2010-11)

Housekeeping and Laundry Department at Nyali Pediatric Hospital Mombasa (currently known as Nyali Children Hospital) (2006-01 – 2009-01)

Certificate in Housekeeping & Laundry – Kenya Utalii College (2003-10 – 2005-09)

Kenya Certificate of Secondary Education – Mirogi Girls' Secondary School (1998-01 – 2001-12)