Jeniffer Aloo

Resourceful and results-driven individual with a strong foundation in service delivery, workflow coordination, and team collaboration. Demonstrates the ability to manage responsibilities efficiently, adapt to changing environments, and maintain high standards of performance. Possesses excellent interpersonal skills and a commitment to professionalism in every task undertaken.

Open to opportunities across diverse industries, with a clear focus on adding value, improving processes, and building long-term career growth.

Sales & Customer Service Assistant at Beauty & cosmetics retail store (2025-05 – 2025-11)

• Assisted customers in selecting beauty and personal care products based on their needs and preferences.
• Provided product information, demonstrations, and recommendations to enhance customer satisfaction.
• Handled sales transactions and maintained accuracy when operating the till.
• Managed product display, stock arrangement, and ensured cleanliness of the shop environment.
• Built positive relationships with customers through effective communication and attentive service.
• Addressed customer concerns professionally and ensured a pleasant shopping experience.

Waitress at Delfirm Hotel (2024-09 – 2024-11)

• Provided excellent service to guests, ensuring a positive and memorable experience.
• Managed orders efficiently, handled multiple tables, and delivered timely service.
• Resolved client requests and concerns professionally, maintaining high satisfaction.
• Collaborated with colleagues to ensure smooth operations during busy periods.

Diploma in Hospitality Management – KIRIRI WOMENS UNIVERSITY OF SCIENCE & TECHNOLOGY (2024 – 2025)

Kenya Certificate of Secondary Education – AWASI GIRLS HIGH SCHOOL (2019 – 2022)

Kenya Certificate of Primary Education – ST'ANNES PRIMARY SCHOOL (2009 – 2017)