Jesca Awuor

Result-driven Sales and Customer Relations Professional with over 10 years of experience in the building materials industry, currently managing four regions: Coast, Eastern, Central Rift, and Central South. Proven ability to drive revenue growth, and strengthen distributor and retailer networks. Skilled in customer portfolio management, market expansion, sales forecasting, SAP-based order management, and cross-functional coordination.

Strong commercial acumen with experience in customer retention, complaint resolution, sales support, and operational efficiency. Recognized for delivering business growth, improving customer satisfaction, and supporting high-performing sales operations in competitive markets.

Customer Relationship Officer - Mabati Rolling Mills

(2020-05)

• Manage customer and distributor portfolio across four regions: Coast, Eastern, Central Rift, and Central South, consistently supporting 100% achievement of monthly sales and tonnage targets.
• Drive customer engagement and business growth through regular distributor communication, stock visibility updates, and proactive account management
• Process and manage distributor purchase orders using SAP within a turnaround time of less than 2 hours, ensuring pricing accuracy and compliance with account conditions
• Support field sales teams with product training, sales coordination, and customer support initiatives that contribute to increased product uptake and revenue growth
• Collaborate with logistics, dispatch, finance, and sales teams to ensure smooth order fulfillment and timely product delivery to customers.
• Build and maintain strong customer relationships through regular follow-ups, quarterly customer visits, and prompt issue resolution, achieving over 95% complaint resolution within set timelines
• Maintain accurate customer order tracking and support data-driven decision-making through timely reporting and sales coordination.
• Support trade marketing and promotional activities aimed at increasing market penetration and customer loyalty.

Counter Sales executive - Mabati Rolling Mills

(2015-01 - 2020-05)

• Delivered prompt and professional responses to customer inquiries on Mabati products, enhancing customer satisfaction and building long-term trust.
• Prepared accurate and timely quotations tailored to customer requirements, supporting effective decision-making and boosting sales conversion.
• Conducted after-sales follow-ups, contributing to repeat business and increased customer referrals.
• Supported product visibility initiatives and sales promotions, helping consistently achieve sales targets.
• Generated invoices and processed payments efficiently to ensure smooth transaction completion.
• Maintained strong client relationships through effective communication and timely service delivery, strengthening brand reputation.
• Coordinated order fulfillment to ensure on-time delivery.

Field Interviewer - Nielsen Research Company

(2013-10 - 2014-06)

• Successfully booked appointments with 95% of targeted clients, ensuring smooth data collection processes and timely fieldwork execution.
• Conducted field interviews, ensuring 100% adherence to routing protocols and questionnaire completion standards, resulting in high-quality data collection.
• Analyzed and systematically organized collected data, achieving 98% accuracy in coding and categorization, which supported reliable reporting and insights.
• Enhanced data reliability by utilizing advanced interviewing methods and conducting thorough background research, achieving a 90% success rate in eliciting honest and accurate participant responses.
• Maintained strict confidentiality of sensitive participant information, ensuring compliance with ethical standards and fostering trust throughout the data collection process.

Intern (Business to Business Market Department) - Telkom Kenya

(2013-05 - 2013-10)

• Designed and executed comprehensive plans and resets for project implementations, achieving a 95% success rate in meeting project timelines and objectives.
• Assessed billing processes against customer satisfaction metrics and product specifications, identifying areas for improvement and enhancing accuracy by 98%.
• Collaborated effectively with other departments to ensure seamless service delivery, maintaining a 100% service facilitation rate.
• Managed the product dashboard with 99% accuracy, ensuring alignment with financial figures for reliable reporting and analysis.
• Proposed and implemented innovative approaches to improve billing accuracy, reducing errors by 20% and boosting customer satisfaction.

Certificate - CPA 2 - Empire College - Nairobi (2013)

Bachelor Of Commerce - Finance - Kenyatta University - Nairobi, Kenya (2012)

Kenya Certificate Of Secondary Education - Sori Secondary School (2009)