Victor Omayo

Results-driven Hospitality and Operations Professional with experience managing day-to-day resort operations, coordinating teams, suppliers and service functions, supporting guests, monitoring service quality, and resolving operational issues in real time. Currently responsible for overseeing accommodation, restaurant, bar and maintenance operations while coordinating staff, procurement, inventory, suppliers and customer service. Experienced in operational planning, workforce coordination, supplier management, service delivery, guest relations, operational reporting and process improvement.

Strong technical background supporting POS, reservation and inventory management systems, with practical experience using technology to improve operational efficiency and reduce administrative workload. A hands-on and reliable operations professional with a strong focus on smooth service execution, customer satisfaction, team coordination, problem solving and operational efficiency.

Resort Manager at Golden Gate Resort (2025-01 – Present)

• Lead and coordinate day-to-day resort operations across accommodation, restaurant, bar, and maintenance functions, ensuring smooth and consistent service delivery.
• Supervise and coordinate a team of up to 20 employees through scheduling, coaching, performance management, and workforce coordination.
• Monitor daily operations to ensure consistent service delivery, professional guest care, cleanliness, safety, and hygiene standards.
• Manage inventory, stock control, procurement activities, and supplier relationships to support uninterrupted resort operations.
• Monitor daily cash collections and reconciliations while ensuring adherence to established financial controls and company procedures.
• Monitor sales performance and implement initiatives aimed at improving revenue generation and operational efficiency.
• Resolve customer concerns and operational issues promptly while maintaining a high standard of guest service.
• Prepare operational reports, review business performance, and provide recommendations to management.
• Implemented digital reservation and inventory management systems, reducing administrative workload by 30%.
• Leveraged business systems, including SAP ERP (HCM & MM), to support workforce administration, inventory management, and operational efficiency.
• Contributed to a 15% improvement in resort profitability through operational and performance improvements.

IT Officer at Golden Gate Resort (2022-01 – 2024-12)

• Supported the day-to-day operation of business systems within a busy hospitality environment.
• Managed and supported POS, reservation and inventory management systems used in daily resort operations.
• Worked closely with management and operational teams to identify problems and implement solutions that improved service delivery.
• Provided staff training on business systems and applications to improve operational efficiency.
• Developed operational dashboards and business reports to support management decision-making and performance monitoring.
• Coordinated with external technology vendors for system implementation, maintenance and technical support.
• Identified opportunities for process improvement and implemented technology-based solutions that reduced processing time by 20%.
• Resolved hardware, software, network and system-related issues to minimize disruption to business operations.
• Maintained accurate system documentation and supported the availability and integrity of business information.

Freelance IT Consultant / Software Developer at Self-employed (2019-01 – 2022-12)

Part-time

• Developed websites and software solutions for small businesses based on client requirements.
• Installed, configured, and maintained POS and inventory management systems.
• Provided user training and ongoing technical support to ensure effective use of business systems.
• Diagnosed and resolved hardware, software, and system-related problems.
• Assisted businesses in improving operational processes through appropriate technology solutions.
• Worked directly with clients to understand operational requirements and deliver practical solutions

Bachelor of Business Information Technology in Business Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2017-01 – 2021-12)

Diploma in Business Information Technology in Business Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2013-01 – 2015-12)