Joakim Mugira

I bring with me proven success in enhancing productivity and gaining an advantage when it comes to customer support and account management, which includes the ability to offer timely support and responses to customer inquiries.

With over 4 years of building unique brands, offering customer support and helping them uncover the third side of their coin.

I am well conversant with technical support skills for SaaS platforms, expert-level skills with CRMs, Multi-Channel support such as live chats, email support, phone support, social media , I have an excellent comprehension when it comes to handling technical website issues such as integrations, editing pages, updating plugins, domain set up etc.

I hold a Diploma from Kenya Institute of Management in Business Administration and currently pursuing a short course on Alison on HTML/CSS and a degree from the Management University of Africa in Management and Leadership.

• Excellent Customer Service, Interpersonal and Communication Skills.
• Computer literate advanced level.
• Technical Support skills for SaaS.
• On-Boarding specialist.
• Expert-Level Skills with different CRMS such as Hubspot and Bitrix.
• Multi-channel support such as live chats, email support, phone support, comment section and social media.
• Have wide knowledge on facebook pages target marketing using demographics and geographic.
• Excellent comprehension of handling technical website issues such as:
• Integrations, editing pages, updating plugins and domain set up, back-end management and support.
• I have HTML/CSS Skills
• Knowledgeable in Cpanel, Webmail and other website support panels.
• Ability to explain technical matters in a simplified manner to “non-techies”.
• Upselling skills to existing customers (inside sales).
• Certified Training skills.
• Some tools that I have proficiency with:
• WordPress, G-suite, Intercom, Hootsuite, PageBuilder, E-commerce, Yoast SEO, Elementor Suite and Google Analytics.

I hold a Diploma from Kenya Institute of Management in Business Administration and currently pursuing a short course on Alison on HTML/CSS and a degree from the Management University of Africa in Management and Leadership.