Stacy Mwende

I am a self-motivated and highly dedicated customer support specialist with experience in the industry in calls, emails and live chats. I have experienced working for USA and UK clients and currently working with Shutterfly Customer Success. Achieving the desired CSAT and attaining excellence in offering solutions to different users on different platforms.

I am a natural problem solver and delight in helping customers being able to find unique solutions to their need. True team player with excellent interpersonal skills.

I have proven experience working in customer support across different sectors ranging from Retail, Banking, Real Estate and Property Management.

When not doing my duties as a Customer Specialist, I spend my hours volunteering for Rotaract Club of Langata. I am also part of a remarkable team, House of Banter, that organizes a social networking event every 2-3 months. I take part in the planning process and I also manage the personnel and the cocktail bar on the D-day.

Areas of Expertise

• Customer Service
• Account management
• Content creation and idealization
• Financial Analysis
• Event Planning and Management

Tools of Trade

• Social Media
• Quickbooks
• CRM
• Excel

Analytics and Reporting

• Microsoft office(word,excel and powerpoint)
• Quickbooks.

Accounts Receivable Assistant 

Good Living Properties Jul 2021 - Dec 2021

· keeping books of account for different companies

· Invoicing/ Debtors reconciliation

· Prepare tax returns: Review input and output taxes and ensure compliance

· Prepare financial monthly reports and present to the shareholders

· Preparing debtors list and liaising with the sales team for the collection

· Bank reconciliation

· Ensure the accurate and timely processing of pay transactions

· Monitor and analyze departmental work to develop more efficient procedures

· Following standardized company procedures relating to all aspects of office performance.

Relationship Officer

Guaranty Trust Bank June 2019-July 2020

• Assist a Relationship Manager in managing portfolios of existing customers and new business development
• Liaised between clients and trade finance and treasury.
• Credit proposal preparation and presentation.
• Analyzing the financial reports for customers to determine their financial need.
• Development and maintenance of customer relationships.
• Daily monitoring of customer accounts.
• Preparation of monthly team reports.

Bachelor of Commerce, Finance- Sept 2014-November 2018

Multimedia University of Kenya.

Diploma in Computer Applications. - Jan 2014-July 2014

Nairobi Institute of Business Studies.

Kenya Certificate of Secondary Education. - Jan 2010-Nov 2013

Mbooni GirlsSecondary School