Joan Nelima

Leadership oriented marketer, passionate profession with a proven track record in customer care services,office admin,data entry and marketing.i have demonstrated ability to develop strategy in large and diverse organization while working in variety of companies.

Skilled at learning and applying new information to pursue a challenging dynamic career in my education, skills,intellectual curiosity and personality towards national, organizational and personal development why chose me?

I am Result driven, high achiever and an effective team worker with exceptional interpersonal skills. Highly motivated and hardworking individual who is very organized and efficient time manager.

Resourceful problem solver with ability to choose objectively between options and to generate solutions.

Articulate communicator, self driven, disciplined and dependable, honest and believes in strong work ethics.

Good oral and written communication skill.

Team player

Creative and above am social.

am ready to take on my roles and enhance your company's journey to another level.

2 years experience in customer care executive role,conduct outbound calls to assess customer satisfaction and address concerns.

• Establish and maintain positive customer relationships by actively listening to customer needs
• Inform customers about new products, features, and promotions.
• Investigate and resolve customer complaints efficiently.
• Collaborate with departments to ensure prompt resolution of customer concerns.
• Document all customer interactions and resolutions accurately in the CRM system.
• Implement retention strategies to reduce churn and enhance loyalty.
• Proactively identify at-risk customers and provide personalized solutions.
• Stay updated on product knowledge and provide relevant training to customers.
• Gather customer feedback to identify areas for improvement.
• Share insights with relevant teams to enhance products and services.
• Provide regular reports on customer interactions, feedback, and retention outcomes.
• feeling sales using Odoo App

4 years experience in office administration, 1 year experience in data entry in Kenya National Examination Cancel.

1.customer care skills;customer experience management

2.Diploma in mass communication

Marketing

Media law and ethics

News sub editing

Radio production

Photography

Public relations video production features and freelance writing

TV production

Video production

Communication research project