Joanne Mutheu

Detail-oriented and results-driven administrative professional with over three years of experience in office administration, customer service, rental management, debt collection, and business support. Experienced in coordinating daily office operations, managing records, handling customer inquiries, preparing documentation, and maintaining strong professional relationships with clients and stakeholders. Highly organized, adaptable, and committed to delivering excellent service while supporting organizational efficiency.

Proficient in Microsoft Office, Google Workspace, and administrative systems, with excellent communication, problem-solving, and multitasking abilities.

Office Administrator at Seagul Ventures Security Ltd (2026-07 – Present)

• Coordinate daily office operations to ensure smooth and efficient workflow.
• Handle incoming calls, emails, and customer inquiries professionally.
• Prepare reports, correspondence, and administrative documents.
• Maintain accurate filing systems and company records.
• Schedule meetings and coordinate office activities.
• Welcome and assist visitors while maintaining a professional reception environment.
• Support management with administrative and operational tasks.
• Perform accurate data entry while ensuring confidentiality of information.

Office Administrator / Rental Management Administrator at Benro Investments Limited (2023-09 – 2025-03)

• Managed day-to-day office administration and rental management operations.
• Served as the primary point of contact for tenants, landlords, and prospective clients.
• Prepared tenancy agreements, lease documents, invoices, receipts, and official correspondence.
• Collected rent payments and maintained accurate tenant and financial records.
• Followed up on rent arrears and coordinated payment arrangements.
• Scheduled property viewings and assisted prospective tenants throughout the leasing process.
• Responded promptly to tenant inquiries, complaints, and maintenance requests.
• Coordinated communication between tenants, landlords, contractors, and management.
• Maintained organized filing systems and ensured confidentiality of company records.
• Assisted management with reporting and other administrative duties.

Debt Collection Officer at Acorns Company Limited (2022-01 – 2022-12)

• Contacted customers regarding overdue accounts through telephone and email.
• Negotiated payment arrangements while maintaining positive customer relationships.
• Updated customer account information and payment records accurately.
• Resolved customer concerns professionally and courteously.
• Prepared collection reports and maintained confidential customer records.
• Worked towards achieving collection targets while providing quality customer service.

Diploma in Business Management – Kenya Institute of Management (KIM)

Certificate in Business Management – Kenya Institute of Management (KIM)