Joe

Customer Service professional with over two years of experience supporting English-speaking customers in fast-paced, quality-driven environments. Strong written and verbal English communication skills, with proven ability to resolve customer inquiries efficiently and adhere to operational procedures.

Customer Service Representative – English Support - Teleperformance - Kenya

(2024-01)

• Provide professional customer support via chat and email
• Communicate clearly in English to resolve customer issues
• Accurately document customer interactions and resolutions
• Meet quality, productivity, and compliance standards
• Collaborate with internal teams on escalated cases

Remote Data Annotator - Remotasks

(2022-01 - 2023-12)

• Evaluated English-language text, image, and video data
• Followed structured guidelines to ensure accuracy
• Conducted online research and verification

Bachelor of Science - Economics and Statistics - South Eastern Kenya University (2023-12)