LEAD TEAM LEADER - AEGIS PROFESSIONAL CARE - CAYMAN ISLANDS
(2025-02)
- Administered oxygen therapy safely in line with medical prescriptions while monitoring client response
- Managed CPAP machines, ensuring correct settings, comfort, and hygiene of equipment
- Assisted in diabetes management by monitoring blood sugar, administering insulin/medication, and supporting dietary plans
- Provided compassionate care for clients with dementia, ensuring safety, comfort, and dignity through effective communication
- Maintained hygiene for bed-bound clients through regular cleaning, repositioning, and skin care to prevent pressure sores
- Safely operated Hoyer lifts to transfer clients from bed to wheelchair, ensuring smooth and secure movements
- Trained and mentored new caregivers, providing guidance on best practices and company standards
- Managed emails and internal communications
- Maintained accurate records and reports using Microsoft Word and Excel
- Ensured compliance with health and safety standards
- Scheduled and managed staff shifts effectively
- Communicate with families and healthcare providers as needed
CAREGIVER - AEGIS PROFESSIONAL CARE - CAYMAN ISLANDS
(2024-10 - 2025-02)
Live in care
- Provide companionship and engage client in social activities
- Help with mobility, including transfers and walking assistance
- Supports the client with daily living activities and ensure them comfort and well-being
- Personal care (bathing and grooming)
- Timely administration of medication
- Ensure client eats a healthy balanced diet
- Driving
- Monitoring vitals
- Shopping
- House management
- Running her administrative errands i.e. Writing/responding to her business emails
- Follow up/updating on her employee's payments
- Follow up and ensuring she attends her doctor visits
- Ensuring she is well groomed
CAREGIVER - ANNOINTED ADULT HOМЕ - WASHINGTON USA
- Prepared healthy meals and encouraged regular physical activities for clients
- Provided daily living services such as bathing, dressing, and grooming
- Conducted light housekeeping and laundry tasks
- Assisted in mobility and coordinated with healthcare providers and family members for optimal care
- Administered medication to clients and recorded vitals and weight
- Engaged with clients through music and conversations
- Recorded individual client activities and ensured the security of client reports
- Responded to emergencies and ensured harm prevention
CAREGIVER - RENEE ADULT HOME
- Prepared healthy meals and encouraged physical activities
- Provided personal care services such as bathing, grooming, and dressing
- Conducted light housekeeping and assisted in mobility
- Administered drugs and coordinated care with healthcare providers
- Provided comfort and understanding to clients
- Recorded client vitals, weight, and daily activities
- Ensured harm prevention and engaged clients socially
- Acquired essential skills to enhance professional caregiving expertise
- Received personal thank-you cards and verbal appreciation from family members and employers for dedicated service
OPERATIONS HEAD - J&M TOURS AND TRAVEL CONSULTANCY LIMITED
- Develop and implement travel business strategies
- Oversee tour operations and create attractive travel packages
- Manage budgets, pricing, and overall business profitability
- Build strong partnerships with hotels, airlines, and service providers
- Ensure compliance with travel regulations and safety standards
- Stay updated on market trends and evolving customer preferences
- Drive business growth through strategic marketing and networking
- Resolve customer concerns while maintaining top-tier service quality
- Successfully established a profitable tours and travel business from the ground up, building a strong client base and industry partnerships
SUPPORT HR CLERK - KENYA AIRWAYS
- Following up employee requests
- Managing employee information
- Facilitating registration of employee dependent
- Facilitating document signing of employees by relevant HR managers
- Sensitizing employees on HR policies
SUPPORT CREW ADMINISTRATOR - KENYA AIRWAYS
- Send company communication to crew
- Process /assist in raising crew request i.e. uniform
- Managed information on crew licensing
- Managed crew leave
- Supported in-flight managers in charge of crew in execution of their patterns and processes
BACK UP TRAINER INFLIGHT SERVICE - KENYA AIRWAYS
- Conducted courses and evaluated level of skills transfer & implementation of action plans
- Prepared progress & assessment reports on course participants and made appropriate recommendations to their respective managers and Manager Training and Standards
- Ensured regular review of training manuals, assessments and equipment
- In consultation with crew planning and manager training, coordinated matters relating to Training calendar and quality audits
- Conducted line checks for crew in accordance with OME
- Managed training records
- Analyzed learning and development needs and design solutions to ensure they address capability development needs
- Prepare progress & assessment report on course participants for follow up and recommendations to their respective supervisor
- Prepare, administer and mark examinations to assess the effectiveness of the training
- Maintaining the library and other training materials
- Monitor training activity, expenditure and provide reports
- Support advertising and marketing of courses to external commercial customers
- Adapt and customize training to meet customers' requirements
- Contribute to the achievement of commercial objectives for training and development
- As a team member for product development in consultation with Inflight catering, Inflight management, Procurement and Marketing departments Management and scheduling of learning in line with the business strategy which involves allocation of appropriate resources
- Participated in training crew on the new service delivery which aimed at enhancing the Good to Great Service
- Enhanced in-flight product delivery and service by the sky chef program which came up with route specific products
SENIOR FLIGHT ATTENDANT - KENYA AIRWAYS - FLIGHT OPERATIONS DEPARTMENT
- Managed and oversaw in-flight services in economy class to ensure delivery of superior customer service
- Enforced all requisite control measures, conducted periodic performance evaluation of in-flight service teams and ensured compliance with safety and security standards as per Standard operational Procedures
- Performed operational safety audits, cross functional safety audits in liaison with the Quality Assurance Manager
- Consistently received commendations from satisfied internal and external customers and the airline's leadership
- I performed routine safety audits which ensured Kenya Airways maintained IOSA status
FLIGHT ATTENDANT - KENYA AIRWAYS
- Ensured passenger safety and comfort
- Attended to medical emergencies and conducted security checks
- Reviewed flight documents and ensured regulatory compliance
- Maintained discipline and responded to passenger concerns
- Delivered superior in-flight services, including meal presentation
- Reported accidents and managed service delivery in the economy class section
- Received numerous passenger and managerial recommendations
- Spearheaded turnaround initiative programs for the company
- Awarded a 'Service Hero' certificate for exceptional service delivery
