Jorn Okello
Tourism Management professional with a solid foundation in international hospitality operations, guest relations, and event logistics
About
Enthusiastic and highly organized Tourism Management professional with a solid foundation in international hospitality operations, guest relations, and event logistics. Currently pursuing a KNEC Diploma in Tourism Management, combining rigorous academic training in tour operations, travel agency management, and tourism economics with hands-on global experience. Proven track record of managing operations, coordinating logistics, and delivering exceptional customer care across multicultural environments.
Experience
Executive Board Member - Kisumu County Liquor Administrative Review Board - Kisumu, Kenya
(2024-08)
- Collaborate with senior stakeholders to evaluate licensing compliance and ensure regulatory standards are maintained within the county's hospitality and beverage sector.
- Contribute to structured performance tracking, administrative decision-making, and public safety oversight.
Executive Manager - Jamaa Nursery and Primary School - Kisumu, Kenya
(2016-01 - 2024-04)
- Provided strategic leadership and operational excellence, directly managing human resources, school budgeting, and community engagement initiatives.
- Strengthened local institutional partnerships and streamlined administrative reporting lines to build transparency and efficiency.
Volunteer & Hospitality Operations Assistant - RiverEdge Projects & Pont de Val Estate - South Africa
(2014-11 - 2015-03)
- Supported daily front-of-house hospitality operations, prioritizing guest relations, dining service support, and seamless property management.
- Coordinated multi-departmental logistics for estate events, ensuring high levels of customer satisfaction and smooth execution.
Conference Services Intern - Oslo Fjord Conference Centre / Brunstad Training and Resources AS - Norway
(2008-12 - 2009-12)
- Managed guest registration, front desk operations, and complex accommodation logistics using specialized database management software for high-capacity international events.
- Delivered premium customer care and problem resolution within an agile team framework, successfully overcoming lingual and cultural barriers.
Education
Diploma in Tourism Management - Tourism Management - ICS Technical College, Kisumu Campus
Diploma in Business Management - Business Management - University of Nairobi (2010 - 2011)
Kenya Certificate of Secondary Education (KCSE) - Maseno School (2002 - 2005)
