Mary Odera
Diploma-trained Tourism and Hospitality professional
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About
Diploma-trained Tourism and Hospitality professional with hands-on experience in training support, food production, customer service, and research assistance. Skilled in hospitality operations, food safety, and learner facilitation. Strong ability to deliver quality service, support training programs, and work effectively in team environments. Seeking opportunities in hospitality, training, or program support roles.
Experience
Trainer (Attachment) - Kisumu Polytechnic
(2026-01 - 2026-04)
- Prepared training materials including lesson plans, session plans, and assessments
- Facilitated small group learning sessions in tourism topics such as tour booking and reservations
- Assessed trainee performance and provided constructive feedback
- Documented training activities through reports and logbooks
Loan officer (rongo branch) - Fourth Generation capital
- Generated leads for the company
- Onboarded new customers to the company
- Marketing
- Follow up on the loans due
- Educated the customer about the loan product
Baker - Ngolo Bakery and Confectioners
(2024-07 - 2024-09)
- Prepared and baked breads, cakes, and pastries following standard recipes
- Operated baking equipment safely and efficiently
- Maintained food safety and hygiene standards
- Managed inventory and minimized wastage
- Delivered customer service by handling orders and special requests
Research Assistant - KEMRI-ATSB Project
(2024-03 - 2024-05)
- Collected and managed quantitative and qualitative data
- Supported fieldwork activities while ensuring safety and ethical compliance
- Prepared reports and summaries for research documentation
- Maintained research tools and project records
Hospitality Attachment - Waterbuck Hotel - Nakuru
(2023-06 - 2023-09)
- Gained practical experience in housekeeping, food production, and food service
- Assisted in daily hotel operations and guest service delivery
- Maintained cleanliness and hygiene standards
Event Usher & Service Assistant
- Supported guest management during school graduation events
- Assisted in food service and event coordination
- Participated in community clean-up activities
Education
Diploma - Technical Trainer Education (Tourism Management – CBET) - Kenya School of TVET (2025)
Diploma - Tourism and Hospitality Management - Wildlife Research and Training Institute (2021 - 2023)
Kenya Certificate of Secondary Education - Bishop Okoth Girls Mbaga (2017 - 2020)
