Joseph Mwai

Tourism Management Graduate | Hospitality & Operations Professional

Talent

EldoretMember since July 1, 2026

Front-of-house operationsVIP handlingProfessional customer serviceInquiry managementOperational Problem SolvingTree plantingEnvironmental clean-upsLeadershipEvent LogisticsBudgetingData-driven decision-makingTourism research methodologiesPolicy complianceService DeliveryTourism legal frameworksSustainable conservation strategiesComputer LiteracyDisaster ManagementGuidance and CounselingCultural and environmental sustainability

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Front-of-house operationsVIP handlingProfessional customer serviceInquiry managementOperational Problem Solving

About

A results-driven Tourism Management graduate from Moi University with practical expertise spanning hotel operations, public sector destination administration, community-based tourism and international academic exchange. Proven track record in front-of-house coordination, guest relations, and high-level stakeholder communication. A recipient of multiple academic merit awards and an Erasmus+ global mobility alumnus, demonstrating strong technical foundations in Service Delivery, Tourism legal frameworks, and sustainable conservation strategies.

An experienced organizational leader skilled at managing cross functional teams, executing large-scale logistics, and driving community-based environmental initiatives. Seeking to leverage these diverse hospitality and conservation aligned skills to deliver immediate value in high pacing internships or entry-level professional roles.

Experience

Industrial Attachment & Operations Casual - The Noble Hotel and Conference Centre (3-Star) - Eldoret

Duration: 9 Months Total. Retained as a casual employee for an additional 6 months following a successful 3-month attachment due to demonstrated operational excellence and professionalism.

Managed daily front-of-house operations, guest check-ins, and front desk communications to ensure premium service delivery.
Coordinated guest service requests and cross-departmental tasks to maintain seamless hospitality workflows.

Industrial Attachment – Ministry of Tourism, Trade, Industrialization, and Investment - County Government of Uasin Gishu

Duration: 3 Months

Directed operations at the County Headquarters Customer Care Desk, serving as the primary point of contact for public inquiries.
Managed the high-profile VIP Front Desk, professionally handling scheduling and inquiries for senior officials and international visitors.
Assisted with administrative workflows, gaining practical insight into public sector tourism policies, destination marketing, and regulatory compliance.