The Kate

Dynamically oriented Hospitality and Tourism Management graduate with valuable experience in front-office coordination, guest relations, and customized tour architecture. Deeply knowledgeable about Kenya's local geography, regional hidden gems, and travel logistics. Proven ability to translate extensive field research, cultural familiarity, and travel guide literature into high-value itineraries, specialized budget plans, and client-centric experiences.

Driven by entrepreneurship, blending operational front-house standards with research models for boutique hospitality ventures.

Hotel Receptionist - Mum's Hotel - Kikuyu, Kenya

(2025-05 - 2026-05)

• Managed front-of-house customer service, handling seamless check-in/check-out documentation, walk-in inquiries, and telephone room reservations.
• Liaised across departments including kitchen and maintenance teams to assure rapid compliance with customer requests and high-satisfaction standards.
• Oversaw precise desk accounts ledger balancing, invoicing cycles, payment routing, and localized guest relations management.

Independent Travel Designer & Itinerary Consultant - Self-Directed - Kenya

• Successfully organized, cost-budgeted, and executed customized regional travel itineraries for groups of visiting international and domestic clients.
• Utilize an extensive personal collection of premium travel guide literature and primary destination research to source off-the-beaten-path "hidden gems" tailored to high-yield tourism markets.
• Extensively surveyed diverse domestic geographic zones in Kenya, acquiring high-value insights on local logistics, hospitality standards, and scenic positioning.

Bachelor of Science - Tourism and Hospitality Management - Presbyterian University of East Africa (PUEA) (2022-09 - 2025-12)

Kenya Certificate of Secondary Education - St. Bakhita Kiburia Girls Secondary School (2018-01 - 2022-04)