Joseph Mwanduka
Store Manager at Simbisa Brands Kenya Ltd
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About
Results-driven Store Manager with over 7 years of progressive experience in retail operations, team leadership, and customer service at Simbisa Brands Kenya Ltd. Skilled in stock control, staff training, and maintaining operational excellence to drive business performance and customer satisfaction.
Experience
Store Manager at Simbisa Brands Kenya Ltd (2021-01 – 2025-11)
- Overseeing day-to-day store operations and ensuring optimal performance.
- Managing stock control and performing regular reconciliations.
- Marketing company products and services.
- Training and supervising junior staff on merchandising and service standards.
- Handling customer service and resolving complaints efficiently.
- Managing daily cash banking and investigating discrepancies.
- Balancing all transactions (Mpesa, PDQ, and cash).
Assistant Store Manager at Simbisa Brands Kenya Ltd (2018-01 – 2021-01)
- Assisted in managing store operations and supervising staff.
- Monitored inventory levels and coordinated stock replenishment.
- Ensured high customer service standards and efficient workflow.
Sales Associate & Customer Service (Cashier) at Simbisa Brands Kenya Ltd (2017-11 – 2018-01)
- Handled customer transactions and inquiries professionally.
- Ensured accuracy in billing and cash handling.
- Supported marketing and promotional initiatives.
Coding Department Assistant at Osschemie Pharmaceutical (K) Ltd (2015-03 – 2016-01)
- Supported product coding and packaging processes.
- Ensured quality and accuracy of coded information on pharmaceutical products.
Education
Kenya Certificate of Secondary Education (KCSE) – Kavumbu Secondary School (2009-01 – 2012-01)
Kenya Certificate of Primary Education (KCPE) (2008-01)
